German Speaking Client Support Specialist - Work In Greece - Paid Relocation

Mercier Consultancy is thrilled to announce a vacancy for a German Speaking Client Support Specialist to join our enthusiastic team! In this important role, you will serve as a key support contact for our German-speaking clients, addressing their inquiries and providing exceptional service. Your fluency in German will be vital in fostering strong client relationships and enhancing their overall experience with our services. As a Client Support Specialist, you will resolve client concerns, deliver product information, and ensure seamless communication. We value individuals who are passionate about customer service and thrive in a collaborative environment that emphasizes teamwork and excellence. Responsibilities Assist clients in German via various communication channels including phone, email, and chat Effectively address client inquiries and resolve issues related to our products and services Accurately document client interactions within our CRM system Collaborate with other departments to address and resolve complex client issues Educate clients on optimal usage of our offerings to help them achieve their goals Gather and communicate feedback from clients to drive service improvements Maintain a professional and positive image of Mercier Consultancy during all client interactions Fluency in German and English, both written and spoken Excellent communication and interpersonal skills Prior experience in customer service or related fields is advantageous Strong problem-solving abilities and attention to detail Ability to work effectively both independently and as part of a team Client-oriented approach with a dedication to providing outstanding service Familiarity with customer support software is a plus Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training And More...