Healthcare Chart Auditor - CSR

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced MEDICAL CHART AUDITOR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles & responsibilities:

• Reviewing completed work to ensure that it meets the standards for quality and accuracy before submission to billing.
• Analyzing medical records to identify potential causes of resubmission, rejection or denials.
• Contacting the client if an information is missing or if something needs to be clarified.

Job Description:

• Provides customer support through different communication channels (Phone, email, chat).
• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
• Collaborate with colleagues and different departments to resolve complex issues
• Maintain accurate records on customer interactions, transaction, feedback, etc.
• At least 6 months BPO work experience in a Healthcare Account
• Must be located within NCR, Region 3 or Calabarzon
• Must have atleast 1 year of hospital or clinical experience
• Proficient in using MS Outlook, Excel, and other online tools
• Experienced in using any online or web-based patient charts or medical records system
• Excellent verbal & written communication skills

Strong problem-solving skills Adaptability to a changing work environment Amenable to working shifting schedule What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives