HR Specialist

We’re seeking a proactive HR Specialist to strengthen our HR team and play a key role in shaping how we support, grow, and engage teams across our operations in Europe! Get to know us YourHero (Douleutaras/YourPro) is the leading tech-enabled company for home services that solves the hassle of hiring a reliable professional. We launched in 2015 and since then we have helped more than 700,000 customers find the right expert for their job across 6 European destinations. By leveraging technology and our unique business model, we are fixing and improving it bit by bit and day by day. This is how we are serving our mission daily, creating an ecosystem of thousands of growing entrepreneurs that solve consumer problems. Our goal is to be the definitive services company – the app you go to every time you need a job done. Today, we possess the best KPIs in the industry, have generated more than €100m for our 5,000+ professionals, possess an NPS of 70+, collected over 100,000 customer reviews, and are one of the international leaders in our space — all supported by top-tier European investors. And we’re just getting started. The scale of the opportunity ahead of us is immense. The global services market is valued at €6 Trillion, yet less than 5% of that is online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - and it’s clear that our journey in the services sector has only just begun. In 2020 our international journey began. From 2021 onwards, we are launching new cities in new countries, every year. Join us in this incredible journey and be a major part in disrupting the €6 Trillion services market and becoming the global leader under our international brand name YourHero. Why you should join Impact: You'll have a direct impact on our growth trajectory, contributing to our mission of creating an ecosystem of growing entrepreneurs, bringing them closer to the greatest version of their professional potential. Collaborative Environment: Be part of a close-knit team that values teamwork and open & honest communication. Professional Growth: We're committed to helping our employees learn, grow, and excel in their careers through continuous internal career growth opportunities. Innovative Solutions: Represent cutting-edge services that are reshaping the industry landscape. Attractive Compensation: Enjoy a competitive salary, bonus structure, and benefits package. About this role We are looking for an HR Specialist who will play a key role in strengthening our people operations as we continue to grow. This role is ideal for someone who enjoys a mix of hands-on HR work, structured process management, and cross-team collaboration. You will oversee core HR functions, support company-wide initiatives, and help ensure that employees across all locations have a clear, organised, and positive experience. You will work closely with the CPO and the leadership team on people-related initiatives, contributing to a strong culture and a consistent employee experience. Responsibilities

Recruitment:

Manage sourcing, shortlisting, and phone screening Coordinate hiring steps, candidate communications, and overall candidate experience Keep recruitment pipelines organised and up to date

Onboarding & Offboarding:

Lead the onboarding experience for new joiners, ensuring a smooth, well-prepared, and welcoming introduction to the company Manage documentation, access setup, preparation, and process updates for both onboarding and offboarding

HR Operations:

Maintain accurate employee records, contracts, and HR documentation Support HR systems (HRIS) and prepare basic HR reports Ensure data consistency across HR tools and processes

Employee Experience:

Coordinate internal events and company-wide HR initiatives Run employee surveys, analyse results, and present actionable insights and recommendations Contribute to eNPS, employer branding, and engagement activities

Manager & Performance Support:

Support the launch and follow-up of performance and feedback cycles Assist managers with HR processes and day-to-day employee matters Provide guidance on HR policies and best practices

HR Process Improvement:

Refine and document HR workflows, tools, and procedures Identify opportunities to improve efficiency and clarity across HR operations 1–3 years of experience in HR, ideally within a startup or scale-up environment Hands-on experience in recruitment, onboarding, internal communications, HR operations, and event organisation Strong organisational skills and the ability to manage multiple tasks simultaneously High attention to detail when handling HR documentation, contracts, and HR systems Clear, professional communication and confidence working with managers and employees Experience running surveys, preparing basic reports, and analysing simple data Proactive mindset, strong ownership, and reliable follow-through Bachelor’s degree in a relevant field is preferred but not required Our core belief and reason for existence is the care and attention we show our users, our community and our employees. You will feel the thrill of owning a business and marvel just a few weeks later at what you have achieved Impact the lives of millions of customers and of the professionals we partner with Being a part of an international team of domain experts in all functions Group Private Health Insurance Yearly allowance for YourHero product services Yearly allowance for personal development courses Paid day off on your birthday each year A bespoke development plan that will allow you to utilise your potential and grow quickly The pleasure of being part of a high-performance team that works hard but has plenty of fun in the process It would be awesome to have you aboard this incredible journey!