Implementation Business Analyst

Why you'll LOVE Sagent:

• You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!
• By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.
• Sagent powers servicers and consumers. You power Sagent!

About the Opportunity: We are currently looking for an Implementation Business Analyst! As an Implementation Business Analyst, you will play a critical part in implementing a modern loan servicing platform used by lenders and servicers in the consumer and mortgage lending markets in the United States. Your focus will be ensuring a successful customer implementation within key areas of focus, to include business process, loan data and integrations. . We are hiring for one or more at staff or SR level. You will also be working with internal and external clients to validate, test, and implement new business features, business rules, workflows, and upgrades to existing features that are required to support regulatory requirements and loan servicing business operations. You will work directly with the customer, engineering, and product teams to deliver capabilities and features to customers. You may also create product documentation to support those features and internal and external training documentation. If you are looking for a new challenge, love working with smart, skilled teammates and enjoy the world of mortgage servicing, then look no further! Our team will provide you with the best tools, resources and compensation to get the job done…and enjoy every minute of it.

Your Day-to-Day at Sagent:

Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations

• Conduct discovery sessions with clients to understand business needs.
• Document functional and non-functional requirements.
• Translate business requirements into SaaS solution capabilities.
• Collaborate with product and implementation teams to tailor configurations.
• Serve as the liaison between the customer and internal teams.
• Provide regular updates, manage expectations, and facilitate decision-making.
• Analyze current customer workflows and identify gaps.
• Recommend process improvements aligned with SaaS capabilities.
• Assist in creating user guides and training materials.

Support onboarding and training sessions for end-users. Validate system configurations against business requirements. Define UAT scenarios and success criteria. Coordinate UAT execution, triage issues, and provide feedback. Help customers adapt to new workflows and system changes. Identify and mitigate adoption risks. Ensure all implementation tasks are completed before launch. Support cutover planning and execution. Triage and resolve post-launch issues. Coordinate with support and engineering teams as needed. Maintain accurate records of requirements, decisions, and configurations. Ensure knowledge transfer to support and account management teams.

We'd love to hear from you if you have:

Bachelor’s Degree (or equivalent experience) in business, computer science, finance and/or related fields 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight 5+ years of software industry experience is highly desired; experience working with a large enterprise solution desired 3+ years of hands-on business analyst, development, project management, or testing experience Knowledge of mortgage servicing regulatory climates and its impacts on the lending process Experience creating business designs, test plans, testing scripts, and system requirements Excellent written and verbal communication skills Experience working with content management systems Experience working with on and offshore teams is required Experience with the entire PDLC process You are a self-starter and can manage multiple activities and priorities Experience with Claims or Invoice solutions and processes Experience with loan data and servicing conversions Experience with APIs and system integrations Travel: Is not generally required, but some travel to customer sites may be necessary (depending on the project), and occasional team building activities and events will be in-person. Perks! As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more! Why Sagent? Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles. Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future. Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.