In-Travel Associate

As an In-Travel Associate, you will play a key role in supporting both our internal team and our travelers throughout their journey. You’ll ensure every travel arrangement is accurate, well-documented, and flawlessly executed, maintaining UJV’s service excellence at every step. Beyond backend coordination, you’ll also manage direct client correspondence during travel, assist with real-time logistics, and provide personalized support that elevates each traveler’s experience.

You Will

In-Travel Client Support Act as the primary contact for travelers while they are in the destination, managing direct client correspondence with professionalism and care. Provide real-time dining recommendations and assist with reservations. Handle crisis management and unexpected issues swiftly and effectively. Update itineraries and assist with modifying, cancelling and selling additional services requested during travel. Communicate any critical updates or changes to the Travel Advisor in real time. Create “wow” moments for clients on the ground that feel genuine

Quality Check & Audit Perform final adjustments and quality checks (Q/C) on bookings, ensuring alignment with confirmations and supplier details. Audit bookings for accurate pricing, payment schedules, and invoicing. Ensure all hotel proformas match the correct pricing entered in the database.

Project & Document Management Collaborate with Reservations and Support teams to create, organize, and maintain reference documents and easy-access resources (e.g., dining guides, pricing sheets). Assist in executing pre-travel protocols to ensure booking accuracy, efficiency, and seamless backend operations. Support the European Specialist Team with ad hoc projects from leadership as needed. Confirmation & Operational Support Proactively reach out to hotels for pending proformas and assist with itinerary continuity. Confirm guide and driver details the day prior to service. Handle check-ins and ensure printed and mobile versions of ferry, flight, and train tickets are delivered to the hotel. Manage modifications to tours or transfers as needed. Oversee re-routing and logistics management in case of strikes or other disruptions.

You Are Experienced in the luxury travel agency space or a DMC, with a strong track record of operational excellence and client service. Fluent in English (professional to native level); additional languages (Spanish, French, German, etc.) are a strong plus. Extremely detail-oriented and disciplined, you double-check bookings, pricing, and confirmations to ensure error-free itineraries. Comfortable handling direct client correspondence while travelers are in destination, responding quickly and professionally to live requests and issues. Skilled at crisis management and calm problem-solving, you can re-route logistics (strikes, cancellations), modify tours/transfers, and manage unexpected situations with a client-first mindset. Confident coordinating with suppliers (guides, drivers, hotels, ferries, rail operators, airlines) and securing/confirming day-of details like guide and driver names. Tech-savvy with CRM/booking systems and comfortable producing both mobile and printed travel documents (tickets, vouchers, check-in passes). Highly organized and able to manage a high volume of tasks and deadlines while maintaining quality and responsiveness. Proactive communicator who keeps Travel Advisors and internal teams informed of any in-travel issues or items requiring attention. Commercially minded — you can identify opportunities to update itineraries, sell additional services, and create special moments for travelers on behalf of the Travel Advisor. A team player who thrives in a collaborative environment and enjoys supporting colleagues across reservations, support, and operations. Flexible with working hours as required by in-travel client needs and time-sensitive situations.