Inbound Sales Representative

About Us Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven by our mission to deliver joy to pets and their people, we're proud to operate across California, Arizona, Colorado, Texas, Georgia, North Carolina, Florida, and Virginia. We’re the fastest-growing pet health & wellness startup in the country and would love you to join us in building the nation’s beloved pet brand. Who We Are We’re a collaborative, high-quality team of dog-lovers that solves problems with thoughtfulness, empathy, and speed. We have a big dream: to build a generational company that remakes the pet health & wellness industry nationally. We’re a fun, ambitious group that is working to build something new in pet care. We move with high velocity, collaborate closely, and deliver results faster than anyone in the market. We want your time at Barkbus to be the greatest time of your career. If you’re ready to build the future of pet care with high standards and speed, come on board. We need exceptional people to help us build something new in the world. Why We Are Hiring As we continue to scale and refine our sales org at Barkbus, we’re moving from being chaotic generalists to world-class specialists. We're restructuring our sales functions to build more focused, high-performing teams—and that starts with hiring amazing people who want to be part of something intentional, impactful, and fun. We’re looking for high-energy, dog-loving team members who want to help us build a more structured and scalable sales experience—for our clients and our team. Whether you love jumping on calls, firing off texts, or making sure calendars are packed to perfection, there's a spot for you here. Explore the roles we're currently hiring for below. We'll review your application and match you with the position that best fits your skills and experience. Quick Note: While this posting covers multiple roles, rest assured that you will only be hired for one. You won’t be responsible for all of the duties listed below. Our goal is to provide full visibility into all open positions on the inbound sales team so we can match you with the role where you’ll thrive the most. Inbound Phone Sales Representative As an Inbound Phone Sales Representative, you will be the first point of contact for customers calling in to book grooming appointments. Your role is to provide exceptional customer service, swiftly handle inquiries, and secure bookings with efficiency and accuracy. Success in this role is measured by your ability to answer calls promptly and convert inquiries into confirmed appointments. You will book appointments for both new leads and existing customers. Answer incoming calls and provide top-tier customer service. Efficiently schedule and confirm grooming appointments. Maintain a high answer rate and optimize call conversion. Document customer information accurately in the CRM system. Inbound Text Sales Representative As an Inbound Text Sales Representative, you will manage customer inquiries via text, ensuring swift and accurate responses while securing appointments. You will engage potential customers, address their questions, and guide them toward booking an appointment. Your primary focus is to convert all leads into customers by booking them their first appointment. This will be done via text messaging but may require phone calls if that is the customer's preferred method of communication. Respond to inbound text messages from leads and convert them into customers. Efficiently gather customer details and provide booking recommendations. Objection handle and overcome any resistance to book an appointment with professionalism and grace Optimize response times to enhance customer engagement. Maintain accuracy and clarity in text-based communication. Inbound Text Support Agent In this role, you will support our AI-driven booking assistant, Astro, stepping in to assist when human intervention is required. Your goal is to enhance the AI’s efficiency while ensuring seamless customer experiences. Monitor AI-handled conversations and provide support when necessary. Ensure timely and effective communication when AI requires assistance. Analyze AI interactions to optimize automation success. Maintain a quick response time for seamless customer service. 🐾 Who You Are You’re Relentless. You don’t give up easily. You push through challenges with determination and grit, always ready to adjust when needed. You’re Resourceful. You find creative ways to solve problems, think on your feet, and don’t wait to be told what to do—you just get it done. You’re Bubbly and Perky. Your energy is infectious. You bring warmth and positivity to every interaction and love lifting people up. You’re Confident. You speak with clarity, carry yourself with assurance, and can guide customers with ease and professionalism. You’re Tech-Savvy. You’re quick to learn new tools, comfortable with CRMs, and can navigate multiple platforms and tabs with ease. You’re a Communicator. You listen actively, express your thoughts clearly, and tailor your tone to connect with different types of clients. You’re Detail-Oriented. You notice the little things, triple-check your work, and take pride in accuracy. You Have Integrity. You’re honest, ethical, and consistent—even when no one’s watching. You’re Dedicated. You care deeply about giving every client a VIP experience and making each interaction feel special. You’re Empathetic. You understand people’s needs and always lead with kindness and care. You’re a Team Player. You collaborate with kindness, support your teammates, and celebrate shared wins. You’re Dog-Obsessed. You genuinely love pups and feel excited about helping pet parents give their furry friends the best care possible. Required Qualifications Minimum 3 years of experience in a client-facing, BPO, customer service, or voice-based role Proven track record of meeting or exceeding performance goals Strong verbal and written English communication skills Energetic, enthusiastic, and comfortable leading conversations with confidence Detail-oriented with a knack for staying organized and accurate Resourceful and proactive—you don’t wait for answers, you find them Excellent time management and ability to multitask in a fast-moving setup Strong critical thinking mindset for ongoing improvement Bonus: Experience in scheduling, outbound follow-ups, or online chat is a big plus! Compensation Competitive Hourly Rate: $5/hr - $8/hr, based on experience. Equal Opportunity Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are. #LI-Remote