Key Account Manager

About the Job Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand. As a Key Account Manager (KAM), you will own and grow relationships with some of our most strategic clients in the life sciences sector. You’ll act as a trusted advisor, ensuring client satisfaction, driving revenue growth, and shaping long-term partnerships that matter. Main Responsibilities Manage 1 to 4 Top-10 client accounts, ensuring strategic alignment and business growth. Serve as the primary point of contact for key stakeholders, building trust and delivering value. Develop and execute annual account plans, including governance, risk management, and growth strategies. Identify and capture cross-sell and upsell opportunities across Excelya’s full service portfolio. Lead business reviews with clients and maintain a 360° view of the account. Oversee contract negotiations, renewals, and master agreements. Collaborate with internal teams (Operations, Business Managers, Marketing, Finance) to ensure seamless delivery. About You At Excelya, taking audacious steps is encouraged, so we’re looking for individuals who are ready to grow with us and share our values. Experience 5–8 years of experience in B2B account management or business development. Experience in clinical research, CRO, or life sciences is a bonus. Proven track record in managing large, complex accounts and achieving revenue growth. Experience with strategic planning and governance for top-tier clients. Skills Relationship Builder: Ability to engage and influence C-Level stakeholders. Strategic Thinking: Skilled in developing and executing account plans that drive long-term value. Commercial Acumen: Strong understanding of financial drivers, pricing models, and contract negotiation. Analytical Mindset: Proficient in KPI tracking, forecasting, and performance optimization. Collaboration & Influence: Adept at working cross-functionally with Operations, Marketing, and Finance. Industry Knowledge: Familiarity with clinical development processes and CRO business models is a plus. Education Master’s degree in Business, Life Sciences, or related field (or equivalent experience). Languages Fluency in English and French (written and spoken). Why Join Us? At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare. Here’s what makes us unique. We are a young, ambitious health company representing 900 Excelyates, driven to become Europe’s leading mid-size CRO with the best employee experience. Our one-stop provider service model - offering full-service, functional service provider, and consulting - enables you to evolve through diverse projects. Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey. Excelling with Care At Excelya, Care lies at the heart of what we do. We provide equal opportunities for all and foster a diverse, equitable, and inclusive workplace where humility and boldness work hand in hand. Everyone has a space to feel valued, thrive, and collaborate with purpose. Your challenges become our shared mission. Together, we transform bold ideas into reality, the Excelya way. Apply today, become an Excelyate!