Lead Admin, Imports (Honda, Toyota, VW, and Volvo-Porsche-JLR)

NOTE: THIS JOB POSTING IS TO FILL MULTIPLE OPEN LEAD ADMIN POSITIONS: 1. HONDA, 2. TOYOTA, 3. VOLKSWAGEN, AND 4. VOLVO, PORSCHE, JAGUAR LAND ROVER (JLR).

Position Purpose:

• As a Lead Admin, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.
• What You Will Be Doing
• Serve as an OEM subject matter expert
• Lead a team of Warranty Administrators
• Maintain OEM training and/or certification if applicable
• Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
• Facilitate team meetings
• Participate in Sales calls and Kickoff meetings
• Demonstrate a service culture that prioritizes customer satisfaction
• Model, train, and coach expectations to deliver the service standard

Participate in interviewing and selecting talent Reviewing, developing, and evaluating talent Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors) Serve as second-tier support for client escalations from Warranty Administrators Scheduling Warranty Administrators and ensuring there is coverage/back-up Keep the team motivated Review each admin’s accounts on a weekly basis Verifying EOM billing Proactively coach employees as needed What You Need for This Position Prior experience as a Warranty Administrator A passion for people Strong communication skills and professional writing skills A desire to find solutions Strong sense of self awareness and people management skills Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software Nice to Have Previous management or leadership experience As a valued employee, you will be able to enroll in benefits immediately upon hire that takes effect the first day of the month following your start date You get to enjoy 10 days of Paid Time Off per year We also recognize 10 major holidays per year Lastly, you will receive a monthly stipend of $100 to offset the expenses for your home workspace including high-speed internet and use of personal phone