Lead Product Manager

Code for America believes government can work for the people, by the people, in the new digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions. Our employees build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on transparency and fairness, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts. Code for America is looking for a talented Lead Product Manager, who will drive meaningful outcomes for clients by supporting and advancing our Safety Net, Tax Benefits, and/or Criminal Justice products, and collaborate with government partners to enhance their ability and capacity to deliver critical services and benefits.

About the Role:

The Lead Product Manager will own and set direction and strategy for a product or program area. You’ll lead cross-functional teams to solve large, complex problems and deliver user-centered products and services using your expert skills in product management, stakeholder management, agile methodologies, and modern software development practices. In doing so, you’ll help our partner government agencies deliver better digital services to the public, creating lasting impact. This role will report to the Director of Product and is expected to travel no more than 15% of the time. Code for America is based in California and can employ those who reside full-time within the United States. This is a remote position.

In this Position You Will:

Setting product strategy for the product or program area Partner with the Program manager and other cross-disciplinary team members to define the overall strategy for your project or program Develop and own the product strategy and execution of a project or program area Driving stakeholder alignment Communicate product vision and strategy to your team with clarity and enthusiasm Drive external stakeholder alignment with the product vision and strategy, partnering with internal cross-functional team members when appropriate Executing on the product or service Work closely with the PM team and others to deliver products and services that execute your program area’s strategy and promotes systems change Help lead a talented multi-disciplinary team (which may include design, research, and engineering) to test and develop new solutions that work for underserved communities and increase our impact Collaborate with other leaders to effectively escalate risks and determine ways to mitigate them Collaborate with engineering and other team leads to develop and evolve team processes that enable us to focus on the right things and execute efficiently Collaborate with designers on the creation of prototypes and models Other duties as assigned

About You:

The position is a perfect fit for a mission-driven product manager who leads with empathy, thrives in complexity, and builds user-centered solutions. You excel at aligning stakeholders and delivering impactful digital services for historically underserved communities. 7+ years of product management experience. Medicaid/healthcare/insurance experience (Medicaid strongly preferred). Proven ability to lead high quality product development using an agile methodology - iteratively improving products through delivery cycles. Proven ability to interpret and leverage user research, usability testing, and data analytics to make and validate product decisions. Strong product judgment - knowing when to prototype and when to code, when to experiment, and when to change direction. Review and write effective product strategy docs and product/feature specs and give thoughtful feedback to the team. Strong communication skills and experience and comfort with managing project stakeholders internally and externally. Ability to incorporate feedback when it's best for the product, program, and the people. Make tough trade-off decisions and facilitate effective conversations on the team at those inflection points. Have a handle on the day to day and an ability to forecast, plan, connect incremental short-term progress with a long-term vision. Ability to identify product issues and advocate effectively to address these issues, whether by adding or changing resources or adjusting scope or requirements. Ability to engage effectively on future possible opportunities for projects, including helping to shape the potential work. Understand how to tie your team's efforts to Code for America strategy, and make recommendations based on those factors in order to maximize team outcomes. Drive alignment for the entire product/program portfolio team and with key members of leadership. A passion for our mission of making government services better for people who need them.

It’s a Bonus if You Have:

• Product advisory/consulting work with government, civic tech, or highly regulated industry.

Medicaid experience

What You’ll Get

Salary:

Code for America’s salary bands are transparent as a part of our commitment to transparency and fairness. As part of our hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. Offer targets vary based on market / geographic location. The offer targets for this role range from $128,945 to $157,850, annually.

Benefits and Perks:

Values:

Leadership and teammates who share a strong work ethic and values, and who respect and care for one another A collaborative, cross-functional, hardworking, and joyful environment

Employee Enablement Support:

Laptop provided $700 remote environment setup; $200 stipend and up to $500 reimbursement, in accordance with our equipment policy Cell phone and/or internet reimbursement of $50 per month

Professional Development:

$1000 annual (per calendar year) stipend towards professional development; prorated at time of hire Up to $1000 of professional development funds can be rolled over each year, up to a maximum of $2000

Retirement & 401k Plans:

Employees under 3 years are eligible for a 100% employer match of up to 3% of employee contribution Employees with 3+ years are eligible for an additional 50% employer contribution over 3%, to a maximum of 5%

Medical:

Full benefits package with options up to 100% coverage toward select medical, dental, and vision plans Employer contributes up to 80% of the cost towards dependent and family coverage

Remote Work:

Code for America employees may work remotely across the US Code for America employees main residence must be within the US Full-time employees work 40 hours per week, Monday - Friday Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours

Time Off:

Open personal time off, a minimum of 16 paid holidays, and an org-wide closure from Christmas Day through New Year's Day Paid sick time; up to 96 hours annually Competitive paid parental and family leave 4 weeks of paid sabbatical after 4 years of service, with an option of up to 4 additional weeks of unpaid time away

Equal Employment Opportunity:

Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Code for America Workers United:

This position is not covered by a Collective Bargaining Agreement between Code for America and Code for America Workers United, affiliated with OPEIU, Local 1010. The agreement was ratified on October 27, 2023, and is currently in effect. #LI-MD1