Lead Technician

Position Title: Lead Technician Location: Remote / Field-Based (100% Travel) Reports To: Field Services Manager Job Type: Full Time, Non-Exempt Company: Federated Service Solutions (projects may include fssGO)

Updated: November 2025

About Federated Service Solutions:

Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

Who We’re Looking For:

We’re hiring a Lead Technician to be the face of our field installs—owning outcomes, solving real problems, and guiding projects across the finish line. If you’ve got a strong mechanical mindset, can speak fluently with customers and teammates alike, and know your way around wires, dashboards, and diagnostic tools, this seat is built for you.

This role is ideal for someone who takes pride in doing the job right the first time, even when working independently and under pressure. Whether you’re installing low-voltage cabling at a retail site or wiring a GPS system into a fleet vehicle, you’re calm, capable, and always professional.

You’ll work remotely but travel frequently—sometimes at night or over weekends depending on project needs. You’ll be the go-to technician on-site, so leadership, clarity, and ownership are a must.

What You’ll Do:

Deliver high-quality on-site service and customer communication during installation, maintenance, or repair activities, ensuring professional conduct and issue resolution.

• Install and configure low-voltage network cabling and hardware in field environments, adhering to site specs, safety standards, and project timelines.
• Lead vehicle-based installations of telematics, GPS, and electronic systems, ensuring accuracy, calibration, and adherence to manufacturer requirements.
• Diagnose, troubleshoot, and resolve technical issues independently, using diagrams, tools, and software to identify and correct field problems.
• Document work clearly and completely using digital tools, ensuring photos, checklists, and system entries meet closeout and reporting standards.

What You Bring:

• High school diploma or equivalent
• Strong mechanical aptitude and comfort using hand and power tools
• Excellent communication skills and customer-facing presence
• Ability to work independently, think critically, and problem-solve in the field
• Willingness to travel extensively and work flexible schedules (days, nights, weekends)
• Clean driving record and valid driver’s license

Nice to Have:

• 1+ years of experience in network cabling, telecom, or automotive electronics
• Ability to read wiring diagrams, blueprints, and technical manuals
• Familiarity with telematics or diagnostic tools (e.g., Samsara, GPS platforms)
• Technical diploma or certificate in electronics, automotive, or telecom-related fields
• Certifications such as BICSI Installer, CompTIA Network+, MECP, or equivalent

This Role Isn’t for You If:

You avoid ownership, struggle to communicate clearly on-site, or shy away from complex or messy installs. If you prefer a desk, dislike travel, or need someone to guide every move—this probably isn’t your seat.

Working conditions/ Physical requirements :

• Ability to work both in the field and in an office or workshop environment
• Requires travel to client locations or vehicle sites
• Physical ability to work and fit in different settings, including tight and confined spaces, or working in uncomfortable positions
• Prolonged periods of standing, walking, crawling, kneeling, crouching
• Must be able to alternate from sitting to standing at will with the ability to climb steps/ladders while balancing at alternating heights
• Ability to perform all physical duties to complete installation, including lifting 75 lbs and 35 lbs overhead, reaching at or below shoulder level, pushing and pulling
• Manual dexterity and fine motor skills
• Good vision to read diagrams, manuals and detailed work
• Ability to hear and speak and understand instructions and communicate effectively.

Why You’ll Love It Here:

• Clear responsibility, real autonomy, and no micromanaging
• Direct impact on the success of every install you touch
• A tight-knit team that gets things done
• Competitive compensation and full benefits
• Discrimination of any kind is not tolerated here. To learn more about EEO, visit www.dol.gov [http://www.dol.gov].