Medical Virtual Assistant

About the Role We are hiring a full-time Medical Virtual Assistant to support a chiropractic firm specializing in pain management. We’re looking for a detail-oriented, proactive, and experienced VA who thrives in a fast-paced healthcare environment and can confidently support both administrative and patient-related workflows. Responsibilities Live Scribing (real-time during encounters) Enter ICD-10 codes per provider direction Send labs and medications to pharmacies Send referrals Follow up on medication and imaging prior authorizations (PAs) as needed

Coding Enter ICD-10 codes during live scribing

Administrative & Billing Support Track and follow up on submitted bills Coordinate modifications/changes as needed (billing executed by a separate company) Provide administrative support as needed

Prior Authorizations Support PA team for medications and imaging to prevent delays

Virtual Presence On-camera for the full shift via Zoom/Google Meet Note: Coding/scribing duties and billing follow-ups will be coordinated on a separate schedule. Qualifications Strong knowledge and experience in obtaining prior authorizations, insurance verification & medical billing. Experience in live scribing Having license as a medical coder is a plus Strong English communication skills Proficiency in NextGen is a plus Prior experience in a rheumatology practice is a plus. Able to be in a virtual video conference room for the entire shift. Familiarity with Availity and common insurance platforms Familiarity with Clinect and Broadvoice is a plus Reliable, detail-oriented, and able to work independently Basic requirements Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must have no other clients during required work hours Technical Requirements Device: Reliable laptop or desktop computer. Internet: High-speed connection (minimum 10 Mbps). Audio: Noise-canceling headset. Video: Webcam for virtual meetings. Workspace: Quiet, professional environment. Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.