Membership Experience & Growth Specialist 

Essential Duties/Responsibilities:

Serve as the main point of contact for new members, coordinating across teams to create a smooth and welcoming onboarding experience Guide departing members with professionalism and care, ensuring continuity of service and clear communication Reach out before renewals to discuss their current membership, answer questions, and reinforce the value of continued partnership Manage fulfillment of all membership benefits, including health assessments, medical kits, evacuation coverage, and other concierge services Support members with technology enrollment, app setup, and troubleshooting to ensure full engagement with WorldClinic’s platforms Work closely with clinical and operations teams to capture and communicate each member’s preferences and priorities Create and send member communications such as welcome materials, renewal notices, and updates Maintain the highest standards of confidentiality and discretion in every interaction Data Management and Reporting Maintain accurate and confidential member data in CRM and internal systems in full compliance with privacy standards Track membership trends, renewals, engagement, and service use to help inform leadership decisions Monitor key metrics such as retention, satisfaction, referrals, and business development activity Coordinate with finance to ensure data alignment across membership and billing systems Prepare ad hoc reports and insights to support leadership and growth strategy Business Development and Growth Support Contribute to membership growth by engaging prospective members, corporate partners, and referral sources Develop proposals, presentations, and membership materials tailored to executives and corporate clients Research potential markets and partnerships to inform outreach strategy Help organize meetings, webinars, and presentations that showcase WorldClinic’s unique practice model Partner with marketing and client relations to refine messaging and materials that express our concierge value Share insights from member conversations and data to strengthen retention and acquisition efforts Qualifications Bachelor’s degree or equivalent experience in client service, hospitality, or healthcare Two to four years of experience in relationship management, membership coordination, or account support Strong communication and emotional intelligence, with an instinct for anticipating client needs Organized and proactive, able to manage multiple projects with attention to detail Comfortable engaging with executives, clinicians, and internal teams in fast paced settings Proficiency with CRM systems such as HubSpot and Microsoft Office Suite Analytical mindset with a talent for translating data into insights that enhance the member experience Genuine interest in health, wellness, and delivering best in class service

Physical Requirements/Work Environment:

This is a remote position, preferably based in the Eastern Time Zone to align with core team hours Must be comfortable working independently while maintaining strong virtual collaboration with colleagues Regular use of standard office equipment and computer systems, with frequent communication through email, video meetings, and shared platforms Requires repetitive motion involving the wrists, hands, and fingers Close visual acuity is needed for activities such as preparing and analyzing data and reports, reading, and working at a computer Attention to detail, organization, and follow through are essential to success in this role

EEO Disclaimer:

We are an Equal Opportunity Employer, are committed to creating a diverse and inclusive company culture, and we do not discriminate against candidates or employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under federal or state laws.