Membership Program Manager (Remote)

Membership Program Manager

Remote, US

THE THEODORE ROOSEVELT PRESIDENTIAL LIBRARY FOUNDATION

“Believe you can, and you’re halfway there.” -Theodore Roosevelt

Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a century after T.R.’s death – will do more than preserve history. The TRPL will be a people’s library, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”

The library is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story, being transformed into the same stunning Badlands that served as the fulcrum in T.R.’s incredible life story.

Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in-class story crafters, the Future of Storytelling – to build an institution like no other. With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.

About the Role

The Membership Program Manager will lead the strategic development and day-to-day management of Theodore Roosevelt Presidential Library Foundations' annual membership program. This role is responsible for growing and retaining a diverse member base, enhancing member engagement, and ensuring the program aligns with the museum’s mission and revenue goals. The ideal candidate is both a creative strategist and a detail-oriented executor, passionate about building community through cultural engagement.

Core Competencies

• Strategic Thinking: Ability to develop long-term plans that align with organizational goals.
• Analytical Skills: Use data to inform decision-making, track metrics, and evaluate program effectiveness.
• Project Management: Effectively manage multiple initiatives, deadlines, and cross-departmental projects.
• Relationship Building: Cultivate strong relationships with members, staff, and external partners.
• Communication: Excellent interpersonal, written, and public communication skills.
• Customer Service Orientation: Provide high-quality service and member experiences.
• Innovation & Creativity: Develop engaging programming and benefits that enhance membership value.

Responsibilities

Strategic Planning & Program Development

• Design and implement a comprehensive annual membership strategy that supports institutional goals for audience development, revenue generation, and community engagement.
• Conduct market research and analyze membership trends to inform program enhancements and pricing structures.
• Collaborate with marketing, visitor services, and development to create compelling member benefits and experiences.
• Develop annual membership revenue forecasts and track performance against goals.
• Develop and maintain internet membership pages in collaboration with the marketing department.
• Program Execution & Operations
• Manage all aspects of the membership lifecycle, including acquisition, renewal, upgrades, and lapsed member re-engagement.
• Manage the production of all membership materials (e.g., welcome packets, premium fulfillment, monthly newsletters, annual renewal notices, digital campaigns).
• Maintain accurate member records in the CRM system and ensure timely fulfillment of benefits.
• Coordinate member events, previews, and exclusive experiences in partnership with programming staff.
• Communications & Engagement
• Create and execute multi-channel campaigns (email, social media, direct mail) to promote membership and engage current members.
• Serve as the primary point of contact for member inquiries, providing excellent customer service and stewardship.
• Develop and distribute regular member communications, including newsletters and event invitations.
• Reporting & Evaluation
• Monitor and report on membership metrics, including acquisition, retention, churn, and ROI.
• Prepare monthly and quarterly reports for leadership and board review.
• Use data insights to continuously improve program effectiveness and member satisfaction.
• Education & Experience
• Bachelor’s degree in nonprofit management, museum studies, or related field.
• 5+ years of experience managing membership or donor programs, preferably in a museum or cultural institution.
• Strong project management and organizational skills, with attention to detail.
• Proficiency in CRM systems (e.g., Donor Perfect) and digital marketing platforms.
• Knowledge of membership retention strategies and revenue growth initiatives.
• Excellent written and verbal communication skills.
• Passion for arts, culture, and community engagement.
• Ability to work collaboratively across departments.
• Experience with audience segmentation and data-driven marketing, preferred.
• Experience with museum and/or member programming, preferred.

Requirements

• Ability to lift up to 25 lbs (e.g., membership materials, event supplies); may require standing or walking during events.
• Remote/home office environment with reliable internet connection required.
• May require occasional travel for team meetings, events, or vendor visits.
• Flexibility to adjust working hours during events (ie, grand opening July 4, 2026).

Benefits

Full benefits include 403(b), medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability, as well as 20 days of paid time off and 10 days of holidays. Salary ranges between $75,000 to $90,000 commensurate with experience.

EEO Statement

The Theodore Roosevelt Presidential Library Foundation (TRPLF) is committed to creating a diverse, equitable, and inclusive environment. TRPLF does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law as a provision of employment opportunities and benefits.

Reasonable Accommodation

The Theodore Roosevelt Presidential Library is committed to creating a welcoming, inclusive, and accessible environment. If you require a reasonable accommodation to complete your application, participate in an interview, or otherwise navigate our hiring process, please email careers at trlibrary.com. Our team will connect with you to explore the best way to support your experience. Our team will connect with you to explore the best way to support your experience.