NAV/BC Consultant - Support

The Role:

The BC Consultant plays a large role in assessing customer needs, configuring Dynamics 365 BC to meet those needs, training end-users, and providing ongoing support to ensure optimized performance. The BC Consultant will be instrumental in helping clients maximize the value of their Microsoft Dynamics BC investment while ensuring best-in-class customer service outcomes.

Key Responsibilities:

Client Engagement and Requirements: Actively participate in discussions with our BC clients regarding their requirements and design. This entails meticulous attention to detail and a commitment to delivering precisely what is needed. Resource Deliverables: Take ownership of caseload and work with clients to provide updates and solutions in a timely manner. Participation in Client Status and Steering Committee Meetings: Actively engage in client status and Steering Committee meetings, contributing substantively to these critical gatherings to drive support and projects forward. User Training & Documentation: Conduct training sessions and create documentation to support end-users in effectively using Business Central. Incident & Change Management: Log, track, and manage customer issues, ensuring timely resolutions and updates. Client Support and Issue Remediation: Provide dedicated client support for design issues and guide the remediation efforts, with a steadfast commitment to resolving challenges promptly and effectively. Escalated Design Issue Triage: Efficiently triage and address escalated design issues with precision, acting as a reliable troubleshooter in critical situations. Phase Scoping Expertise: Contribute your knowledge and expertise to assist in scoping the requirements for subsequent project phases, ensuring a strategic and well-planned approach.

Who you are:

3+ years of experience with Dynamics BC

• Gathering requirements, crafting the perfect configuration, testing, training, documentation, and troubleshooting? It's all in a day's work for you.
• You love to share the solution with customers, presenting them with confidence and navigating difficult conversations when client desires and ideal systems aren’t aligned.
• You understand the importance of change management and ensure everything is on point.
• When issues arise, you are eager to find a solution. You'll resolve them faster than a speeding ERP system, avoiding project disasters or pesky escalations.
• You have a depth of knowledge in BC that allows you to identify potential system issues, provide guidance and propose immediate solutions
• You appreciate frameworks and utilize them to keep our missions on course.

The Perks:

Stellar Salary: Get ready to be rewarded handsomely, with a competitive OTE ranging from $110k - $130k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve. Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered! Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it. Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard! Remote Work Magic: Embrace the freedom to work remotely from the location of your choice.

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company. We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!