NOC Engineer

About us blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Responsibilities:

• Identify and action all incoming major incidents from our monitoring tools in a rapid manner.
• Manage our clients infrastructure according to the satisfaction of our customers in line with our contractual commitments.
• Work autonomously, managing alerts, phone calls, backups, etc to resolution within SLA.
• Provide excellent customer service and communication to all clients
• Ensure the integrity and validity of the environments managed on behalf of blueAPACHE managed clients
• Support all best practice design, implementation, and management of managed infrastructure solutions
• Identify and provide insight to internal stakeholders on recurring incidents and assist in the root cause resolution where required.
• Ensure blueAPACHE is meeting its obligations in regard to Service Levels Network performance and configurations

Work effectively with the team in transitioning the workflow through to colleagues in the 24-hour roster with clear notes, instructions and info for handover. Other Core Responsibilities include:

• Provide 1st / 2nd level technical support on Incidents and Requests raised by our customers via email, portal or phone call.
• Rapidly respond and work to resolve incoming alerts generated from our monitoring tools.
• Managing major/critical incidents and communicating updates to key stakeholders.
• Performing Event management (monitoring and actioning events that happen within both our and our client's infrastructure environments)
• Performing initial triage on all networking outages, including L1 troubleshooting and raising cases to the Vendor where applicable.
• Assisting in managing the day-to-day monitoring of client backups.
• Performing outside of standard hours upgrades, patching, etc where required

Mandatory

• Minimum of 3-4 years experience in Infrastructure and Operations support
• Familiarity with the ITIL framework and best practices for incident, problem, and change management

Good problem analysis and resolution skills Practical experience using Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Logic Monitor Excellent communication skills, ability to interact with team members, client representatives, and vendors to achieve problem resolution Formal training and certification in an industry technology Certification Microsoft Azure certification (AZ-900 / AZ-104) Desired Previous experience in a NOC/Datacentre Experience administering Windows Server environments

Solid understanding of a range of the following technologies:

Azure AD / Entra ID basics • Microsoft Windows server administering DNS,DHCP, Group Policy & PS scripting M365 administration & troubleshooting experience Cloud IAM basics – AWS IAM/Azure RBAC role assignment and policy verification Network and Windows Security • Storage and Commercial Backup Technologies (e.g. Veeam, Commvault) Firewalls such as Pfsense, Palo Alto, Cisco ASA etc Cisco routers/switches Anti-Virus Technologies Hands-on with VMware vSphere/ESXi or Hyper-V

• The ability to demonstrate initiative and provide attention to detail.
• The ability to work autonomously with limited supervision.

The ability to work remote from your fellow colleagues but still feel comfortable to ask questions when required. Excellent verbal and written communication skills Certification Windows Server Hybrid Administrator (AZ-800/ AZ-801) (preferable) Network administration – CCNA / NSE

Qualification:

Tertiary Education e.g. bachelor’s degree in IT (IS / Cloud / Network / Security) blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. We offer options for you to interview virtually. blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment. Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model. Regular social events and an awesome culture – work with a team of experts in their field. Ongoing training and development including paid certifications. Quality hardware and laptop provided. Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it! ****Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service