Operational Security Management Specialist (Secure Remote Access)

Entity: Technology Job Family Group: IT&S Group Job Description: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner! The Operational Security Management Specialist is technically skilled to support a business-critical Secure Remote Access solution, used within our Operational Technology environment. The Specialist is responsible for ensuring the solution's availability, optimal performance, reliability, and scalability. The role involves supporting existing and new users, onboarding new remote sites, and includes troubleshooting, maintenance, and continuous improvement of the solution to meet the evolving needs of our business. Responsibilities: Lead the end-to-end onboarding/offboarding and deployment of the Secure Remote Access solution, to identified Operational Technology sites Act as first response point of contact for service requests and issues. Input to the Secure Remote Access service incident response, change and problem management processes. Support management of an Azure Cloud Environment Contribute to Secure Remote Access Solution Knowledge Management processes Input to continuous improvement initiatives. Key Activities Creation and provision of agent package deployments and user access accounts. Configuration of applications & appliances, adhering to end to end process and procedures. Leading and/or participating in upgrades, patching, performance monitoring, disaster recovery, and capacity management activities within the solution Azure cloud implementation. Troubleshooting Secure Remote Access solution connectivity, application, user and endpoint issues, interacting with stakeholders on bridge calls and updating Incident records in the cmdb. Create, review and implement Secure Remote Access solution changes, interacting with multi stakeholder groups, and updating change request records in the cmdb. Participate in root cause analysis, retrospective change reviews and continuous improvement initiatives. Undertake user acceptance testing for the Secure Remote Access service portal and solution deployment tools, to improve user experience and optimize workflows. Supporting activities related to secure offboarding of the Secure Remote Access solution Create and maintain internal service and end user documentation. Deliver internal and user knowledge bursts and answer service consumer questions related to the use of the solution. Experience and qualifications Familiarity with enterprise Secure Remote Access solutions Experience in troubleshooting communication network and application issue’s within a large enterprise hybrid network environment. Knowledge and application of security concepts and best practices. Understanding of fundamental Azure cloud concepts. Ability to understand firewall rules and interpret associated logs. System and Application administration and associated documentation creation Experience in supporting a business-critical application within an operational environment Experience of Identity and Access Management administration within a large enterprise environment Why join our team? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future. Apply now! Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Maintenance, Remote Access, Security Operations, User Access Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks. We aim to be a very different kind of energy company by 2030 as we scale up investment in low-carbon, focus our oil and gas production and make headway on reducing emissions. Our new strategy kickstarts a decade of delivery towards our #bpNetZero ambition.