Operations Analyst (Bilingual - Mandarin/English)

About FBTC Function is building the premier infrastructure layer for making Bitcoin a productive asset across DeFi. Our core product, FBTC, is a secure, omnichain wrapper for Bitcoin that enables yield generation, lending, and DeFi composability without counterparty risk. Currently we have over $1.5B in TVL across 10 chains. Backed by leading investors including Galaxy, Antalpha, Mirana, and Mantle, we are scaling aggressively across DeFi, RWAs, and institutional distribution channels. The Role We're looking for a detail-oriented Operations Analyst to support our institutional partnerships and business operations. This role will work closely with our BD and Strategy teams to ensure smooth execution of partnerships, maintain operational excellence, and serve as a bridge between our English and Mandarin-speaking stakeholders. This is a high-growth role for someone who is analytically minded, operationally rigorous, and thrives in a fast-paced environment. You'll be responsible for tracking key metrics across our internal business and our investment strategist partners, supporting partnership operations, and ensuring seamless communication across the team. Key Responsibilities

• Partnership Operations & Support
• Support the institutional BD and Operations teams in partnership execution, onboarding, and ongoing relationship management
• Coordinate with partners across exchanges, custodians, wallets, and institutional clients to ensure smooth integration processes
• Track partnership milestones, deliverables, and performance metrics
• Maintain partnership documentation, contracts, and communication records in both English and Mandarin
• Investment Operations & Analysis
• Monitor and track vault manager partner performance including TVL flows, position allocations, strategy returns, collateral ratios, and liquidation risks across user capital
• Build and maintain real-time dashboards tracking vault metrics, yield performance, on-chain/centralized exchange positions, and comparative performance across manager partners
• Prepare weekly/monthly reports on vault TVL trends, realized returns, partner performance rankings, capital efficiency metrics, and strategy-level analysis
• Support due diligence for new vault managers and develop financial models evaluating vault economics, fee structures, and revenue projections from partnerships
• Process & Documentation Management
• Develop and maintain operational playbooks, partner onboarding guides, and internal documentation
• Standardize processes for partnership execution, compliance, and reporting
• Create templates for partnership agreements, commercial terms, and integration documentation
• Cross-Functional Coordination
• Work closely with Product, Engineering, Marketing, and Legal teams to support partnership needs
• Coordinate internal communication between teams to ensure alignment on partnership deliverables
• Support the BD and operations teams with presentation materials, proposals, and partner communications
• Assist with administrative tasks related to partnerships including scheduling, follow-ups, and action item tracking

Who You Are

Required:

Bilingual fluency in Mandarin and English (written and spoken) 1-3 years of experience in operations, analytics, business operations, or related roles Strong analytical skills with proficiency in Excel/Google Sheets and data analysis Detail-oriented with excellent organizational and project management skills Strong written and verbal communication skills in both languages Self-starter who can work independently and manage multiple priorities Comfortable working in a fast-paced, ambiguous startup environment Interest in cryptocurrency, DeFi, and financial markets

Preferred:

Experience in crypto/blockchain industry Basic understanding of DeFi concepts, Bitcoin products, or trading operations Experience working with Asian markets or cross-border partnerships Background in finance, economics, or quantitative fields Bonus Points You've worked in a high-growth crypto startup or protocol You have experience supporting institutional partnerships or BD operations You have an understanding of DeFi investing What Success Looks Like (First 90 Days) Established smooth operational workflows for partnership tracking and reporting Built comprehensive dashboards tracking partnership KPIs and business metrics Created standardized documentation and templates for partnership processes