Operations Analyst

WHO WE ARE Domiciled in Bermuda, with offices in London, Miami, New York and Dubai, Relm Insurance Ltd. (“Relm”) is the first IIGB (Innovative Insurer General Business) insurer regulated by the Bermuda Monetary Authority (“BMA”). Since inception, Relm has remained focused on its Vision of “Making Innovation Resilient” by providing insurance to companies pioneering new horizons in technology in more than 35 countries around the world. Relm’s dynamic global team has executed market-leading insurance solutions for companies operating in web3, AI, financial technology, biotech and other important emerging sectors. WHAT WE ARE LOOKING FOR As an Operations Analyst at Relm, you’ll play a key role in supporting our underwriting and operations teams to ensure accuracy, efficiency, and excellence across our processes. This role blends administrative precision, analytical thinking, and project management — ideal for someone who thrives in a dynamic, collaborative environment and wants to make an impact in an innovative insurance company.

WHAT YOU WILL DO Provide day-to-day operational and administrative support to underwriters, with a strong focus on data quality and clearing backlogs (e.g., preparing quotes, binders, and policies). Assist in resolving technical queries from brokers and internal departments (finance, risk, compliance, etc.). Help maintain a stable, efficient operating model while contributing to ongoing process improvement and modernization initiatives. Support accurate recording of transactions in the accounts workbook and internal systems. Oversee data capture within underwriting platforms and loss modeling tools to ensure integrity and consistency. Maintain up-to-date file documentation for all underwriting accounts in line with company standards. Assist in invoice and payment management, tracking, and reconciliation. Lead or support process improvement and change management projects as assigned. Manage account clearance and KYC processes in collaboration with internal stakeholders. Participate in interim and year-end audits by preparing relevant documentation and reconciliations. Ensure full compliance with company processes and controls. Prepare ad-hoc internal and external reports as needed. Perform other duties and projects as assigned to support the broader operations and underwriting function. Bachelor’s degree or equivalent relevant experience. Solid understanding of commercial insurance operations and underwriting workflows. Strong interest in insurance operations and data-driven process improvement. Excellent organizational skills and attention to detail. Analytical mindset with the ability to perform accurate mathematical calculations and solve problems effectively. Demonstrated ability to manage multiple priorities and deliver accurate results under time pressure. Strong communication skills – able to convey information clearly and authentically, both in writing and verbally. Proficient in Microsoft Office, particularly Excel (including Pivot Tables, VLOOKUP, IF, SUM). Comfortable performing data analysis in Excel or Power BI. Collaborative team player who works well across functions and levels. Self-motivated, dependable, and proactive in driving outcomes. Strong project management capabilities with a continuous improvement mindset.

Advantageous:

• Experience with Salesforce or similar CRM/underwriting platforms.
• Familiarity with insurance terminology, contracts, and compliance review.
• Prior experience in data reconciliation, financial reporting, or systems administration within an insurance environment.

WHAT WE OFFER 13th Month Pay & Overtime Compensation

• Enjoy an extra financial boost with a 13th-month pay, along with overtime pay for any additional hours worked.
• Night Shift Differential
• Earn a 10% premium for shifts worked between 10:00 p.m. and 6:00 a.m., recognizing your dedication during off-peak hours.
• Comprehensive Government Benefits
• Covered by essential government benefits such as SSS, PHIC, and HDMF.

HMO Health Coverage Full health coverage with an HMO plan to ensure you and your family are taken care of. Internet Allowance Stay connected with an internet allowance to support productivity whether working remotely or in the office. Work Equipment Provided Necessary tools and equipment are provided to help you succeed. Discretionary Bonus Additional bonus on top of your salary, rewarding hard work and dedication. Paid Time Off (PTO) 15 days of paid leave annually, offering flexibility to take time off when needed. De Minimis Benefits (Monthly)

Additional perks to support your daily needs:

• Rice Subsidy – A monthly subsidy for rice.
• Meal Allowance – A daily meal allowance during workdays.
• Laundry Allowance – Monthly support for laundry expenses.
• At Relm, you won’t just join a company - you’ll be part of a team that’s shaping the future. If you’re ready to make an impact, we’d love to hear from you.