Operations Director (remote)

Company Description:

Veterinary Practice Partners (VPP) is a management company that forms joint ventures with Veterinarians to co-own and run their veterinary practices. Our mission is to keep veterinary medicine in the hands of veterinary professionals, spark joy in the human-animal bond, and find fulfillment in one another’s success. At VPP, we believe that our partners’ success is driven by veterinarian leadership and autonomy. Through our co-ownership model, we put the existing culture, hospital team, and brand front and center while providing operational support to drive growth, performance metrics, and economy of scale. VPP currently has over 180 partner hospitals with 3,000 employees and continuing to grow. VPP is a dynamic, profitable growth company with strong financial backing from a Boston based private equity firm.

Summary:

The Operations Director (OD) serves as a strategic business leader—functioning as a mini-CEO across a portfolio of veterinary partnerships in a specific region—directly accountable for driving value creation, profitability, and operational excellence. Reporting to the Chief Operating Officer or Regional Vice President of Operations, this role blends hands-on engagement with analytical and strategic leadership to ensure the sustained growth and success of 10-12 partnerships. Acting as a strategic leader between local hospital teams, executive leadership, and corporate functions, the Operations Director leads cross-functional collaboration across Finance & Accounting, Recruiting, HR, Marketing, Strategic Initiatives, and IT to optimize performance and align results with organizational goals. The role requires exceptional emotional intelligence, strong financial acumen, the ability to manage multi-site P&Ls, and a deep understanding of how to convert data-driven insights into meaningful action. This position is ideal for leaders with backgrounds in managing operations across multi-site teams, management consulting, healthcare operations, or finance who are eager to combine strategic influence with operational execution in a fast-growing, sponsor-backed company. The Operations Director builds strong stakeholder relationships with veterinarians, practice managers, and corporate partners to ensure strategic initiatives are successfully implemented and supported. With cross-functional exposure and direct access to senior executives—including the C-Suite—this role offers exceptional growth potential within VPP.

Responsibilities will include:

Serve as the primary operational leader (mini-CEO) for 10-12 partnerships, providing direct oversight and accountability for P&L management, client experience, and value creation in collaboration with our DVM partners. Function autonomously within VPP’s collaborative culture, balancing independent decision-making with open communication and partnership across teams Train and develop Practice Managers into confident, data-driven business leaders capable of independently managing hospital performance and fostering strong, engaged teams. Execute strategic initiatives and projects across partnerships with a focus on value creation. Collaborate with cross-functional partners to ensure alignment of tools, resources, and performance standards at each partnership. Lead monthly hospital performance reviews with veterinarian partners and practice manager to create a culture of accountability and business acumen. Conduct comprehensive facility assessments to identify inefficiencies, bottlenecks, and areas for process enhancement, ensuring optimal use of resources and alignment with organizational objectives. At times, that will mean leveraging technology solutions when appropriate to enhance efficiency’s within the practice. Work cross-functionally with Operations, Marketing, Finance, Recruiting, HR and the VPP executive team on ad-hoc projects. Foster a collaborative team culture where veterinarians and staff across VPP hospitals work together on projects with a common goal/vision for success.

Skills and Positions Requirements:

• Bachelor’s degree or equivalent preferred.

One of the strengths of our team is the diversity of professional experience among our leaders. Successful candidates typically bring one or more of the following:

• Experience leading operations within the veterinary industry a plus, but not required.
• Experience managing operations with multi-site teams or complex business units across diverse industries.

Experience in an analytically demanding field (e.g., management consulting, private equity, investment banking) that required rigorous analysis, strategic thought partnership with senior leaders, and the ability to convert data-driven insights into meaningful business outcomes.

• Experience working with doctors (veterinarians or physicians) a plus.
• Ability to juggle multiple priorities with a service-oriented approach to supporting multiple partnerships. High sense of urgency is required in this fast-paced environment.
• Strong analytical acumen with a proven track record of leveraging financial and operational data to drive informed, high-impact decisions.
• Entrepreneurial, results-driven professional who combines strategic vision with hands-on leadership to unlock growth, empower teams, and build a performance-driven culture.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee must be able to remain in a stationary position at least 50% of the time. The employee needs to occasionally move about home office to access office machinery, stationary tools, etc.
• While performing the duties of this Job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms. Hearing and visual acuity are also required.
• The employee will constantly be operating a computer and other office productivity.
• The employee may occasionally be required to lift and or move up to 10lbs by themselves.

Notes:

• Reasonable accommodations may be made to perform the essential functions.

This job description describes the ideal candidate for this position and in no way implies any limits to a person’s desire to apply. To meet the needs of the company, employees may be assigned other duties, in addition to or in lieu of those described above.

• Any duties are subject to change at any time.
• This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.