[OPS] - OC - Business Operations (BizOps) Associate

Link to the role introduction video here 👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️ We’d love to hear from you 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻 📝 Overview In this role, you’ll contribute to both the day-to-day and the big picture. You’ll support core operational rhythms, dive into strategic analysis, and jump into high-impact projects that help Sitemate scale without the chaos. You will leverage technology, data, and automation to increase velocity, decision-making speed, and organisational effectiveness. This opportunity suits someone with early-career experience who has the drive to become a high-performing generalist capable of solving complex, multi-dimensional challenges. If you have a passion for digging into data, as well as building and scaling systems, then this role is perfect for you! Maybe you’ve built a strong foundation in numbers, systems, or problem-solving through study, work experience, or just being the go-to person when things need figuring out. Maybe you’re already an agile operator in a tech environment, ready for more ownership. If you’re curious, analytical, and naturally take initiative, this role will give you the space to grow and make a real impact. You’ll report to our VP of Operations and work closely with our Senior BizOps Manager and the wider Operations team. You’ll also gain direct exposure to Sitemate’s founders, in particular our CEO. This role offers rare insight into SaaS strategy, executive priorities, and how key business decisions come to life.

Employment:

Full-time Based: Sydney, Australia Salary range: $65,000 - $90,000 (excl. Super) Why should I consider joining Sitemate? Check out Sitemate’s team at the offsite: ​Sitemate Offsite 2022, Sitemate Offsite 2023 & recently Sitemate Offsite 2024 You can see what people really think about working at Sitemate here: ​Working at Sitemate 2024 Podcast: CEO Hartley Pike on his personal journey, scaling Sitemate, diversity and culture at sitemate 2023 Podcast: Listen to CMO Lance Hodgson’s tips on how to supercharge your career 2022 Podcast: Listen to CEO Hartley Pike speak about the company’s founding and broader Go To Market strategy 2022 Podcast: Listen to CTO Tim Bray speak about building high quality features that solve customer problems at Sitemate We have equal opportunity for applicants of all genders, ethnicities, ages, sexualities & people with disabilities - Sitemate's team is proudly diverse and accessible. 55% of our team identify as coming from underrepresented ethnic backgrounds. 43% identify as female. Our team ranges in age from 22 to 51 years old. We're proud to have a global team with team members from Australia, Kenya, Brazil, France, Chile, United Kingdom, Ireland, Spain, Portugal, Vietnam, the Philippines, Kazakhstan, USA, Canada, Indonesia, Venezuela, Sri Lanka, and Uruguay. Our Sydney office in Haymarket has fantastic on-site facilities including a rooftop garden, wellness centre, showers and cycle storage. The transport connections are excellent. Every Monday, the team enjoys a catered lunch together from one of the many nearby options. You will be remunerated based on your performance. If you are performing well, you won’t need to wait 3 years or have to find better offers elsewhere to receive an increase to your remuneration. 7 out of the last 10 remuneration increases for Sitemate team members have been made pro-actively by management, without the individual needing to even raise the topic of remuneration. You will get a laptop and a budget to set up your home office. You will have visibility into the standardised career development plan for your role, and access to a professional learning and development budget. You will get additional benefits and support as parents - with paid leave for both primary (min. 16 weeks) and secondary carers (min. 6 weeks) including adoption, as well as support and leave for the tragic circumstances of stillbirth or miscarriage. You will have 20 days PTO, as well as paid compassionate & bereavement leave, sick & carer’s leave, and the ability to work from anywhere for a few weeks per year. You will get equity options and ownership in Sitemate on a standard vesting schedule. See here for a general overview of how this works. Sitemate has grown from 5 employees in 2018 to 150+, and we’re moving into the next stage of growth! We have a product that customers are strongly engaged with, and every month we get 1000s of new leads in our core/target regions with 0 cold calling and limited marketing spend (made possible by strong word-of-mouth and organic marketing efforts). Sitemate’s founders have diverse backgrounds - one coming from engineering on major infrastructure projects; the second coming from product and graphic design. This brings a unique perspective internally where we blend deep industry experience with a passion (obsession) for modern best practices in product design. Sitemate graduated from Australia’s #1 Technology Company Accelerator - Startmate. Sitemate has strong financial backing from Blackbird (Australia and NZ’s #1 Vc), Shearwater Growth Capital & Marbruck Investments. See info on our latest raise here. What is the working environment like at Sitemate? We are very transparent - monthly allhands meetings provide the team with direct insight into team updates, customer stories, hiring plans and key metrics (NPS, Revenue, Financial Performance). During this allhands meeting we also hear one ‘life story’ from one of our team each month - learning about different countries and cultures around the world. We place an extremely high value on your time - you won’t be spending your days wasting time on fighting internal systems, botched together spreadsheet processes or doing data entry. We use best in class systems that are seamlessly integrated to deliver our team the right information at the right time, allowing them to get their work done efficiently and to a very high standard. You will have a core and close team around you, but you will also be exposed to and working directly with multiple departments - engineering, product, design, marketing, sales and customer success. You will have a high degree of autonomy, as the focus is on outcomes and not hours. If you want to block off a few hours to run a personal errand - no worries. If you want to block off an hour to pick up the kids from school - no worries. No one will be monitoring your time. We are constantly working to minimise the number of group meetings - daily check ins are all done asynchronously (in your own time) each morning. But spontaneous 1:1s or small sessions are strongly encouraged! Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate What does Sitemate do, exactly? Sitemate builds best in class software products for the built world. Industrial companies operating in the built world are facing a number of mission critical challenges - changes in work behaviour due to covid-19, Generation Z starting to enter the workforce as mobile first users of software, and the drastic shift away from traditional mining to renewable energy projects such as wind farms and solar farms. Our first product - Dashpivot, is a platform where industrial style companies streamline and standardise their processes in a new digital format. This enables them to complete and track work in the field on a mobile or tablet, and automate repetitive tasks and tracking through automated workflows and real-time analytics.

See some of our user reviews for Dashpivot here:

G2 Crowd Trust Radius 🔧 Day-to-Day

• Maintain financial hygiene and support core operational processes that keep the business running smoothly.
• Coordinate office operations and support internal events, including team gatherings and Sitemate’s annual Offsite.

Compile cross-functional performance data for monthly and quarterly cycles and prepare critical reporting deliverables for executives and stakeholders, ensuring clear and accurate visibility of key metrics across the company.

• Help coordinate core company cadences, including kickoffs, mid-quarters, and leadership meetings, ensuring consistent execution, clear documentation, and timely follow-ups.
• Provide strategic coordination for high-priority projects and cross-functional initiatives, ensuring alignment and seamless execution.
• Support projects that will enable us to expand operationally into new international markets.
• Drive operational excellence by designing scalable systems, optimising processes, and embedding automation to remove friction and help teams move faster.

Jump into ad-hoc special projects for leadership, including direct support for executive-level priorities. ⚡ Challenges Understanding SaaS financial acronyms and common terminology - if you have not worked in a SaaS company before, there is going to be a lot of metrics to learn. Systems - everything at Sitemate is systems-driven and heavily engineered. You’ll need to enjoy using tools and building processes with a focus on scalability. Pace - we move very quickly, so you’ll need to be excited to come in and learn extremely fast. ✅ Who This Role is For Junior operators eager to gain experience in SaaS, or someone looking to break into tech. Someone able to untangle messy problems and turn them into clear, actionable steps. A person who is happy working across a range of tasks and contributing wherever needed. You’ll be a team player with a humble attitude and a hunger to make an impact in a role where the sky's the limit. Someone comfortable being scrappy when it counts, but who still holds the bar high. Someone who can switch gears quickly - equally happy deep in the weeds or stepping back to see the big picture. 🚫 Who This Role is Not For Highly experienced operators looking for a senior or specialist role. Those who struggle with ambiguity or shifting responsibilities. People who prefer highly structured or repetitive work. Anyone not interested in tools, automation, or systems-driven work. 🎯 Skills & Tools

Must Have:

• Strong spreadsheet skills (Google Sheets ideal) is the only fundamental expectation. We’ll teach you everything else!
• You’re excited by systems implementation and improvement.
• You are a self-starter with high energy and a proven ability to roll up your sleeves to get things done.

Nice to Have:

• Basic accounting knowledge would be a plus.
• Experience with SQL or other analytical & data-querying tools, or a willingness to learn.

Essential Tools:

Google Sheets and/or Excel

Bonus Tools:

Zapier Jira Rippling

PLEASE Note:

We do not use recruitment partners or services, so please save your time and don't reach out