Padel Travel Manager

We’re hiring an Internal Travel Agent to design, price, and operate padel trips for corporations, padel clubs, padel communities, and bespoke customers.

You will:

• Proactively create a rolling calendar of padel itineraries by destination, season, and audience segment.
• Scope client needs and turn them into crisp, margin-positive proposals within SLA.
• Own end-to-end operations—from supplier sourcing and rate cards to booking, documentation, and on-trip support.
• Collaborate with Sales/Marketing to package offers and fuel demand with compelling content.
• This is a blended product creation + operations + client service role for someone who lives, travels, speaks the language of suppliers, and understands the rhythms of padel.
• Key ResponsibilitiesTrip Calendar & Programming
• Build/maintain a quarterly padel trip portfolio across priority destinations.
• Create trip tiers (corporate offsites, club clinics, community tournaments, family-friendly breaks) with clear positioning and capacity plans.
• Validate demand via discovery calls, interest lists, and early-bird deposits; manage go/no-go gates (D-90/D-60/D-30).
• Supplier Network & Commercials
• Source and negotiate with hotels, resorts, padel/tennis clubs, coaches, transport providers, destination management companies.
• Secure rate cards, allotments and cancellation terms; maintain a vetted supplier scorecard per destination.
• Protect gross margin via smart packaging, upsells (coaching, gear, hospitality, tourism experiences), and yield on court time.
• Client Discovery & Packaging
• Run discovery for corporates, clubs, communities, and bespoke clients (goals, pax mix, budget, dates).
• Deliver proposal packs (itinerary, inclusions, court plan, logistics, pricing) timely.
• Coordinate with Sales/Account Managers to close, then handhold clients through documentation and pre-trip comms.
• Operations & Fulfilment
• Own booking stack (accommodation, court time, coaches, ground transport, catering, extras); manage rooming lists.
• Issue travel documents, waivers, insurance confirmations; provide on-trip support and incident escalation.
• Marketing & Communications
• Supply ready-to-share kits (flyers, social copy, email templates, landing pages) to clubs and corporate POCs.
• Maintain proactive cadence: monthly updates, countdown comms, service notices; gather UGC and testimonials post-trip.
• Data, Reporting & Process
• Maintain CRM hygiene: leads → quotes → bookings; track proposals sent, win rate, margin, NPS.
• Report KPIs by segment (corporate/club/community/bespoke); improve templates and checklists to scale volume.

What You’ll Bring 3–5+ years in the travel industry (travel agency, tour operator, DMC, corporate/incentive sports travel).

• Proven itinerary building across multi-component trips and supplier negotiation experience.
• Excellent English (spoken & written). Spanish strongly preferred; additional EU languages a plus.
• Commercial acumen (scoping, pricing, margin protection) and client empathy under tight timelines.

Process ownership. Nice to Have Familiarity with padel and/or tennis formats, coaching structures, and event flow. Existing network of sports resorts/padel clubs/coaches in Europe/Med (Spain, Italy, Portugal, Balkans, Nordics). Experience running corporate offsites/incentives and managing allotments for 10–40 pax groups. Private Health Insurance Pension Plan Paid Time Off Work From Home Training & Development Performance Bonus Gym access Laptop and phone