People Operations Associate

📍 London or Remote UK | 💰£34,000 - £46,000 + Benefits | Hear from the team ✨

Monzo is expanding in the EU and we're on the lookout for a People Operations Associate to join our UK team and support our expansion across multiple EU countries. This role reports to the People Operations Team Lead and is part of Monzo’s Global People Collective. The People Operations team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance. Each day will be different, and you'll learn a lot about the inner operations of how a People team works. The People lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You’ll support owners of the people lifecycle to make sure we provide the best service to those in our internal community. Ultimately, this role is key to ensuring seamless people processes, maintaining compliance, and providing essential support across Monzo, particularly as we expand our EU operations.

You’ll play a key role by... Owning end to end employee lifecycle administration: administer employee lifecycle changes (joiners, moves, offboarding) and manage core processes (benefits, leave, contractual changes, references). Providing Frontline People query support: Act as the first point of contact for Monzonaut queries relating to people policies, procedures and ways of working Designing & improving core processes: collaborate with the wider People Collective team to design, re-work, and continuously improve core people processes for the expanding EU structure. Overseeing data integrity and compliance: proactively analyse and audit people data to ensure accuracy and completeness within people systems. Supporting project execution: support people wide projects across all functions (Reward, Hiring, etc.). Administering learning & development and regulatory training: manage the administration and roll out of local mandatory and regulatory training programs across EU jurisdictions. Supporting the compilation & checking of monthly payroll, and helping with pay queries We’d love to hear from you if… You have experience working in people operations across different EU jurisdictions You're excited by the opportunity to contribute to developing EU specific people processes, ensuring compliance and a great experience for our Monzonauts as we grow. You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet. You have great attention to detail. We’re making system changes and issuing contracts and reference letters which have to be right first time. You have strong communication skills. We’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰 £34,000 - £46,000 ➕share options. 📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. 🌈 The application journey has 3 key steps Recruiter Call Role Specific Interview Behavioural Interview This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. #LI-TK1