Process Server Support Specialist

About ABC Legal Services:

• ABC Legal Service is proud to be the national leader in service of process. We are growing and are looking for talented new team members to support our growth and solve exciting challenges!

We are a team of over 700 with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer.

Job Overview:

The Partner Experience Specialist provides support to active process servers who are employed or contracted with ABC Legal Services. This support includes answering questions, resolving issues, managing and distributing work, and addressing performance concerns. The Partner Experience Specialist also monitors work that has been dispatched to Sheriff Offices. This position is remote but must be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, South Carolina (Remote).

Key Responsibilities:

Answer inquires and resolve issues from process servers Oversees distribution and dispatch of cases to process servers Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled Monitor process server status to ensure they are in good standing and able to accept and complete work Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff Collaborate with team members to find broken processes or inefficiencies in daily tasks Resolves issues on task board in Skye

Qualifications:

Customer service or call center experience a plus Previous experience in tech support preferred High school diploma or GED required Familiarity with Legal Process as plus Excellent written and verbal communication skills Experience and proficiency with Microsoft Office (Word, Excel)

• We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
• Health, Dental, Vision insurance

401(k)

• Disability insurance

Employee assistance program Paid time off 7 Paid holidays 4 floating holidays Referral program Starting Pay: $15.00 to $17.00 Schedule: Full-time, Weekends required.