Product Manager - Billing & Collections Systems

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. About this roll* (Responsibilities) Our Finance Platform underpins how revenue is recognized and cash is collected. As the Order-to-Cash Systems Product Manager, you’ll own the roadmap for the platforms and integrations that power quote‑to‑invoice, billing, payments, collections, and revenue recognition. You’ll partner with Finance, RevOps, Sales Ops, Engineering, Tax, Legal, and Support to deliver scalable, compliant, and reliable Order-to-Cash capabilities. Scope & Outcomes Scope: Own a focused set of O2C domains (e.g., invoicing & billing operations, cash application, collections workflows, or revenue sub‑ledger). Impact: Deliver measurable improvements to core KPIs (e.g., time‑to‑invoice, billing accuracy, DSO, auto‑match rate for cash app, dispute rate, days‑to‑close). Behaviors: Operate with a builder’s mindset; bring clarity to ambiguous requirements; collaborate closely with Finance and Engineering; document decisions and trade‑offs. What you’ll do Own the O2C systems roadmap for your domains; translate business objectives into clear problem statements, requirements, and success metrics. Deliver product increments end‑to‑end: discovery → specs → acceptance criteria → launch → adoption → post‑launch readouts. Integrate systems across Salesforce/CRM, CPQ, billing/AR (e.g., NetSuite/Zuora), payment gateways, tax engines, dunning/collections, data warehouse/BI, and provisioning/entitlements. Improve core workflows: order processing, invoice generation, payments & cash application (lockbox rules), collections automation, dispute handling, credit & refunds, write‑offs. Define KPIs & dashboards for operational health, reconciliation (order → invoice → receipt → GL), and compliance reporting. Partner on controls with Controllership/Compliance to ensure SOX readiness, audit trails, segregation of duties, and release/change management. Run change management: UAT plans, training, and rollout communications; drive adoption with partner teams. Vendor & tool rationalization: contribute to build/buy assessments, RFPs, and contract renewals for O2C platforms. Do you have the right ingredients*? (Requirements) 4–7 years of product management or platform ownership, including hands‑on work with ERP/Finance systems or fintech platforms. Practical understanding of O2C processes in a SaaS, payments, or subscription business (billing schedules, proration, renewals, amendments, collections). Experience integrating major systems (e.g., Salesforce + billing/AR, payment gateways, tax engines) via APIs/iPaaS (Workato/MuleSoft/Boomi/OIC) and designing idempotent, reconciled flows. Strong analytical skills; comfort defining metrics/OKRs, writing acceptance criteria, and using SQL/BI to evaluate outcomes. Familiarity with compliance (SOX, PCI) and controls; disciplined change management and documentation. Clear, concise communication across Finance, Engineering, and Go‑to‑Market stakeholders.

Nice to have:

• Exposure to Oracle Fusion, NetSuite, Zuora, Stripe/Adyen, Avalara, FAH/SLA accounting flows, lockbox/cash‑app configuration.
• Experience applying automation/AI to finance workflows (predictive collections, invoice classification, anomaly detection).

AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

• Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible). Pay Range $107,000—$171,000 USD Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.