Programme Manager – Transformation & Change

About the role

The Programme Manager will lead Mission’s enterprise transformation agenda, accountable for:

• The successful implementation of the ICE Policy Administration System (PAS) – a cornerstone of Mission’s digital operating model.
• The management and coordination of the business-wide change portfolio – ensuring focus, governance, and delivery discipline across all transformation initiatives
• This role partners closely with the Leadership Team to connect strategic ambition with operational delivery, ensuring that technology, processes, and people evolve together as Mission scales.
• Key Accountabilities
• Programme Leadership – ICE Implementation
• Lead the enterprise-wide deployment of the ICE Policy Administration System (PAS), ensuring alignment across Digital, Operations, Underwriting, and Finance.
• Establish a structured delivery roadmap with clear milestones, risk management, and stakeholder engagement.
• Ensure seamless data integration across systems and functions to support a consistent and scalable operating model.
• Manage vendor and partner relationships to maximise delivery quality, capability transfer, and long-term system value.
• Provide transparent reporting and insight to the COO and Leadership Team to support confident decision-making.
• Change Portfolio Leadership
• Develop and maintain a single, coherent view of all change initiatives across the business.
• Introduce proportionate governance to drive ownership, prioritisation, and execution discipline.
• Form and guide multi-functional “change squads” drawn from existing teams, supporting agile delivery and cross-functional collaboration.

Support leaders in shaping, sequencing, and delivering initiatives that underpin Mission’s growth and scalability. Stakeholder Relationships Build and maintain strong, trust-based relationships with Mission’s MGAs — ensuring that operational and digital transformation enhances their experience and service delivery. Act as a bridge between internal teams and MGA partners, ensuring changes are communicated clearly and aligned to commercial and customer outcomes. Represent the Operations function with credibility and confidence in cross-functional and external forums. Leadership & Communication Partner with the COO and Leadership Team to align transformation priorities with Mission’s growth strategy and risk appetite. Foster a culture of accountability, clarity, and collaboration across functions. Embed consistent delivery disciplines including project planning, benefits tracking, and lessons learned. Model Mission’s values of ownership, transparency, and continuous improvement. Required Experience & Competencies Proven leadership of large-scale transformation programmes within insurance or financial services. Experience delivering policy administration or core system implementations (e.g. ICE, Guidewire, or similar). Strong understanding of insurance operating models, underwriting workflows, and delegated authority processes. Demonstrated success establishing portfolio governance and leading cross-functional delivery teams. Excellent communication and stakeholder management skills, including engagement with external partners. Pragmatic, delivery-focused mindset with the ability to balance structure and agility in a high-growth environment. Additional Information

This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year). You must live in the UK and be authorized to work in the UK without requirement of employment sponsorship/visa.

Mission Underwriters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.