PSP Support Agent – Junior

Overview:

• SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll play a key role in processing customer requests, resolving issues, and collaborating with multiple teams.

Key responsibilities:

• Process requests from customers and payment systems via the Jira helpdesk system and email.
• Maintain the efficiency and stability of payment systems.
• Interact with payment systems.
• Analyze and identify patterns in payment-related issues and prepare corresponding reports.
• Interact with related departments (2nd Line Support, Finance, Account Managers, B2C, etc.).
• Work according to a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience:

• Higher or incomplete higher education (preferably from a technical university).
• English and Russian at Upper-Intermediate level or higher.
• Experience working with payment systems preferred.
• Experience in support using helpdesk systems desirable.
• Experience in technical support (1st or 2nd line) will be an advantage.
• Knowledge of the basics of web architecture will be a plus.

Our Benefits:

Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events

• Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.