QA Manager

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX. HICX helps Global 5000 companies to organize and manage their supplier data. The HICX Supplier Management platform enables businesses with thousands of suppliers to efficiently on-board and manage the end-to-end lifecycle of all suppliers, and to find, re-use and maintain supplier data and information across any spreadsheet, app or system. High quality supplier data is essential to digital transformation and the key to becoming customer of choice for all suppliers. Some of the world’s largest companies, in a wide range of industries, trust HICX for the management of their supplier data; these include BAE Systems, Mondelez, Baker Hughes and EDF Energy.

Role Overview We are looking for an experienced and forward-thinking Quality Assurance Manager to lead and mature our QA function for a complex, web-based Supplier Information Management SaaS/PaaS platform. You will oversee a team of 7 QA analysts/testers who partner closely with Product Engineering, Support Engineering, and the Product Release teams. This role combines hands-on test leadership, team management, QA strategy development, and a strong focus on automation, orchestration, and AI-driven quality improvements. The ideal candidate is a strong people leader with deep QA expertise, experienced in delivering high-quality SaaS releases, developing robust test strategies, and driving improvements across processes, tooling, and team capabilities. This is a high-impact role with significant influence on product quality, release efficiency, and customer satisfaction.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

Leadership & People Management

• Lead, mentor, and develop a team of 7-10 QA analysts/testers across multiple agile development squads.
• Manage workload allocation, backlog prioritisation, and capacity planning.
• Define and monitor QA performance metrics (coverage, defect leakage, automation %, test velocity, etc.).
• Build a team culture centred on quality, accountability, collaboration, and continuous learning.
• Champion best practices and modern QA principles across the organisation.
• QA Strategy & Execution
• Own and evolve the QA strategy, methodologies, and standards for functional, regression, integration, smoke, and exploratory testing.
• Review feature specifications, stories, epics, and acceptance criteria to ensure clarity and testability.
• Oversee the creation, review, and execution of test plans, test effort estimations, and delivery timelines.

Ensure the consistency, completeness, and quality of QA outputs across all development teams. Drive a shift-left mindset, embedding QA earlier in the development lifecycle. Test Automation & Process Optimisation Oversee the design, implementation, and maintenance of automated test suites (preferably ACCELQ). Partner with the Release team to integrate automated tests into CI/CD pipelines. Identify opportunities for automation, test orchestration, and AI-led quality improvements. Champion continuous improvement initiatives, reducing manual overhead and boosting efficiency. Cross-Functional Collaboration Act as a key liaison between Product Engineering, Support Engineering, Customer Success, and Product Release. Communicate test results, release readiness, risks, and mitigation plans clearly and effectively in English. Ensure customer-reported issues feed back into test coverage and QA strategy. Collaborate with engineering and product stakeholders to refine release quality gates and standards. Required Experience & Skills 5+ years of experience in Software Quality Assurance, including 3+ years in a QA management role. Proven experience delivering high-quality releases in a SaaS or PaaS environment. Strong knowledge of QA methodologies, testing strategies, and the full QA lifecycle. Hands-on experience with functional, regression, and automated testing of web-based applications. Working knowledge of automation tools (ACCELQ strongly preferred); familiarity with CI/CD pipelines. Experience managing QA metrics, reporting, planning, and operational performance. Strong communication skills (written and verbal) and fluent in English. Ability to lead a remote and globally distributed team.

Preferred Qualifications ISTQB or equivalent QA certification. Experience with JavaScript-based applications, SQL, BPMN workflows, APIs. Hands-on experience with Jira, Confluence, and test management tools. Experience with Postman, Swagger, or other API testing tools. Background in Supplier Information Management or ERP ecosystems (SAP or Oracle).

Work from anywhere in Romania - we are a fully remote company. Flexible PTO - We offer 25 days of paid holiday per year + 3 Public Holidays. Connect and socialize with the team during our company socials and off-site events. We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays. Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location. Work with a diverse, international team. Tons of amazing career opportunities in a fast-growing in demand industry. Apply for this job HICX collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. HICX does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.