QS Electrician - Partner Success Manager (Part-Time to Full-Time)

MJP Electrical / TradeStarz – Bristol & Surrounding Regions Status: Part-time (2–3 days/week) initially, moving to full-time as partner network grows Reports to: Director (Mark Parry) Location: Hybrid – Remote + Occasional Site/Office Meetings Industry: Electrical / Home Services / Field Operations Salary: Dependent on experience + progression opportunities About MJP / TradeStarz MJP Electrical is a high-growth electrical services company building the UK’s first partner-based network model designed to help electricians earn more, work smarter and grow faster. As we scale toward TradeStarz, our national multi-trade platform, we are focused on delivering world-class partner experience, structured onboarding, clear systems, and data-driven performance. We are now hiring a Partner Success Manager — a vital role responsible for recruitment, onboarding, performance support and long-term partner retention. Role Overview The Partner Success Manager ensures every MJP Partner succeeds — technically, operationally, financially and personally. This role is ideal for a seasoned industry professional (e.g., senior electrician, supervisor, NICEIC QS, technical surveyor, or foreman) who wants to step off the tools, use their experience in a meaningful way, and grow into a leadership position as our partner network expands.

You’ll combine industry knowledge, human coaching, and digital competency to help partners:

• Hit their earning targets
• Deliver work safely & to MJP standards
• Master the MJP job categories & VIP consultation
• Improve customer communication
• Follow our systems & tech stack
• Stay motivated, confident and loyal
• Key Responsibilities
• Partner Recruitment & Selection
• Manage partner recruitment pipeline
• Conduct interviews and assess technical competency
• Review applications, video submissions and screening tasks
• Identify high-quality, safe and professional partners
• Work with Marketing on recruitment campaigns
• Onboarding New Partners
• Deliver structured onboarding (30/60/90)
• Teach all MJP job categories and VIP Consultation process
• Train partners on expectations, standards and workflows
• Ensure successful adoption of ServiceM8, Wink dashboards, GHL and Burdi
• Support partners through their first 10–30 jobs
• Technical Support & Quality Assurance
• Review job notes, photos and reports
• Support partners with technical questions
• Check EICR coding and logic for accuracy
• Ensure work meets MJP and regulatory standards
• Identify training needs and provide corrective guidance
• Performance Coaching & Retention
• Run weekly or bi-weekly check-ins
• Track partner KPIs (points, earnings, conversion, margins)
• Identify early red flags and intervene proactively
• Maintain strong working relationships and trust
• Help partners progress to Growth → Elite → Franchise pathway
• Data & Reporting
• Use Wink dashboards to track partner performance
• Monitor job category accuracy, VIP booking %, materials margins
• Work with Finance on CIS reporting and payroll data
• Produce weekly summary reports for leadership
• Maintain partner records and development plans
• Operational Support
• Liaise with Sales and customer support for training
• Liaise with Tech teams for system improvements
• Ensure partners follow ServiceM8 workflows
• Support implementation of new processes & automations
• Represent the partner voice inside the business
• Essential Requirements

Industry Experience

• Minimum 5+ years in the electrical industry (domestic preferred)
• Strong understanding of consumer units, rewires, EICRs, EV, testing
• Experience supervising electricians or mentoring apprentices
• Comfortable supporting partners on technical queries
• Strong quality & compliance mindset
• Tech & Data Competency

Must be confident using digital tools:

• ServiceM8 (or similar job management software)
• Data dashboards (Wink or equivalent BI tools)
• GoHighLevel CRM
• Burdi/Xero basics
• Microsoft Teams & SharePoint
• Able to learn new systems quickly
• Strong ability to interpret data and spot trends
• People & Coaching Skills
• Excellent communicator
• Calm, supportive and patient
• Strong relationship builder
• Able to challenge and hold people accountable
• High emotional intelligence
• Enjoys helping others grow

Desired Attributes

• NICEIC QS, Approved Electrician or similar background
• Experience in customer-facing roles (surveying/quoting)
• Leadership or mentoring experience
• Strong organisational skills
• Comfortable working independently
• Honest, reliable and high-integrity
• Values structure, clarity and high standards
• Excited by the idea of helping shape the first TradeStarz partner network

Why Join Us?

• Be part of a fast-growing, innovative business
• Help shape the UK’s future partner-based trade model
• Meaningful work helping electricians earn more & live better
• Clear progression into full-time, leadership and future franchise support roles
• Work directly with the founder to influence the entire partner journey
• Collaborative team culture with strong support and modern tools
• Flexible working (part-time initially)
• Real impact, real relationships, real outcomes