Quality Assurance Analyst

Knak is a mission-driven company Why? Because our time is limited, our competition is fierce, and our margin for error is small. For us to have the greatest impact on the world, we need to be laser focused on our core mission, which is... Empowering people to be creative. That’s why Knak exists. We are a world-class enterprise email and landing page creation platform with a focus on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform. Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rate of their campaigns and helping them stay on brand. Oh, and we have a bit of fun while doing it, too! Join Knak – Where Creativity Meets Impact At Knak, our mission is simple but bold: empower people to be creative. We're a world-class SaaS platform built by marketers, for marketers—transforming how they create emails and landing pages. Our drag-and-drop platform helps teams move faster, stay on brand, and deliver better results. With every line of code and pixel perfected, we’re changing the way marketing works. And we’re having a lot of fun doing it. The Role: Quality Assurance Analyst We're looking for a Quality Assurance Analyst who’s passionate about product quality and thrives in a collaborative, fast-paced environment. In this role, you’ll help shape the future of QA at Knak—leading manual testing efforts, enabling developers to test better, and ensuring our platform is as reliable as it is powerful. You’ll work closely with Engineering, Product, and UX to catch issues early, reduce production bugs, and improve the experience for our users. What You’ll Be Doing Execute thorough manual testing for new features and releases

Build and maintain test plans and QA documentation

Guide developers in adopting automated testing tools like Playwright

Participate in planning and design sessions to flag potential quality risks

Monitor and report on key product quality metrics

What You Should Bring 3–5 years of experience in software QA or software engineering with strong QA focus (ideally in a SaaS environment)

Expertise in manual testing methodologies and QA planning tools

Familiarity with automated testing frameworks (e.g., Cypress, Playwright, Jest)

A keen eye for detail and strong analytical thinking

Excellent communication and collaboration skills

Comfort with tools like Slack, GitHub, and Google Workspace

Nice to Have Experience enabling QA in CI/CD environments

Background in developer enablement or testing automation coaching

What We Offer

At Knak, culture is our number one pillar. We’ve been named one of Ottawa’s Best Places to Work 2024, and we’re proud of the team and environment we’ve built. Here’s a bit of what you can expect:

Competitive salaries and equity in the company

Comprehensive benefits and generous paid vacation

Life leave days—because life happens

Team lunches, off-sites, and a fun, collaborative culture

A real investment in your career growth

Let’s Build the Future of Marketing Together If this sounds like your kind of challenge, we’d love to hear from you! Not sure if you meet every requirement? That’s okay—please apply anyway. Research shows underrepresented groups often hold back unless they’re a perfect match. At Knak, we believe diverse perspectives build better products. We welcome applicants of all backgrounds, identities, and abilities. What We Offer At Knak we have four foundational pillars. Culture, customers, product and growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical nine-to-five offers. We offer an extremely rewarding, second to none work environment as acknowledged by Ottawa’s Best Places to Work 2024! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth. If this sounds like something you’re looking for, then we’d love to hear from you! If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown that women and underrepresented groups often only apply when they feel 100% qualified. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. Knak believes in creating an inclusive, barrier-free working environment. If you require ANY accommodation to the interview process please contact culture@knak.com.

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