Regional Health and Safety Coordinator LATAM

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Regional Health and Safety Coordinator, LATAM About the job As the Regional Health & Safety Coordinator for LATAM, you will play a key role in implementing Twilio’s global Health and Safety strategy across the region. Reporting to the Director of Safety and Security Services, you’ll ensure that all LATAM offices and remote environments operate safely, comply with local regulations, and align with Twilio’s global standards. This role combines strategic leadership and hands-on execution to strengthen safety culture, standardize processes, and support. You will lead Health and Safety programs across LATAM, ensuring consistent application of Twilio’s global policies and local compliance. Your work will include developing and updating regional procedures, conducting site risk assessments, and coordinating incident investigations. You’ll design training and awareness programs, oversee audits, and ensure emergency readiness across all sites. Additionally, you’ll manage H&S data reporting, resource allocation, and drive continuous improvement initiatives that enhance the safety and well-being of Twilions throughout the region. Responsibilities

In this role, you’ll:

The regional H&S Coordinator will report directly to the Director of Safety and Security Services

• Provide regular updates, reports, and recommendations on regional H&S matters.
• Ensure all regional H&S activities, procedures, and documentation strictly follow Twilio’s global Health & Safety policies and standards.
• Develop, update, and standardize H&S policies across LATAM locations (office and remote).
• Ensure compliance with local, state, and national regulations in each location.
• Act as the regional champion for the implementation and enforcement of global H&S initiatives.
• Conduct regular risk assessments at all regional LATAM Twilio locations.
• Identify site-specific hazards and recommend mitigation strategies
• Conduct risk assessments for all regional off-site events
• Design and deliver H&S training programs tailored to each site’s needs.

Organize regional safety workshops and awareness campaigns (If applicable) Coordinate incident investigations across LATAM. Analyze trends and share Root Cause Analysis with GHS Manager Schedule and perform regular H&S audits at each location. Ensure H&S compliance across all LATAM locations Track corrective actions and ensure timely resolution. Develop and test regional emergency response plans. Coordinate drills and ensure all sites are prepared for emergencies. Collect, analyze, and report on H&S metrics from all sites. Present LATAM regional H&S performance to the GHS Manager Identify opportunities for process improvements and best practice sharing across sites. Lead LATAM regional H&S initiatives and projects. Oversee allocation of H&S resources (PPE, signage, etc.) across the region. Manage regional H&S budgets and procurement with GHS assistance Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Bachelor’s degree in Occupational Health and Safety, Environmental Science, Engineering, or a related field.

5 years of experience in health and safety roles, ideally with regional or multi-site responsibility and international regulatory compliance in LATAM

• Accredited and regionally recognized health and safety certifications, with verifiable credentials.
• Fluency in English & Spanish is a must. Portuguese will be a plus but not required

Desired:

Experience supporting health and safety programs in the context of supporting remote workers Location

• This role will be remote, and based in Colombia.

Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

• Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.