Sales Coordinator

About Us We're Umbra - a leading global design company, creating original, modern, casual, and affordable designs for every room in the home. Privately owned in Canada with 45 years of industry experience, our products are sold in over 120 countries. Our success is driven by our entrepreneurial spirit, creativity, and commitment to push ourselves - and each other - beyond limits. Is this you? Do you excel at managing customer accounts and supporting sales teams with strong presentation and analytical skills? Are you detail-oriented self-starter who consistently meets tight deadlines with a positive, can-do attitude? Here’s What Makes You Successful at Umbra Entrepreneurial Spirit Can-Do Attitude Curiosity Street Smarts Team Player Mentality What You’ll Do Entrepreneurial Spirit: You bring a "no job is too small" mindset - ready to roll up your sleeves, dive in, and get things done. You have a passion for design and feel at home in a private, non-corporate environment. Can-Do Attitude: You're resilient, positive, and hardworking. You adapt quickly to shifting priorities and perform well under pressure to meet customer needs. Curiosity: You thrive in a fast-paced setting, ask great questions, and actively seek answers. You challenge the status quo, embrace change, and continuously look for ways to work smarter and faster. Street Smart: You're a practical problem-solver who makes informed, calculated decisions. You rely on common sense and available data to develop workable solutions and meet deadlines. Team Player Mentality: You collaborate effectively across all levels of a global organization. Your humility and optimism strengthen relationships and support collective success. What You’ll Bring Customer Account Management: Communicate daily with customer accounts to support the Sales Manager in identifying issues and opportunities, Assist with account setup and maintenance, including Umbra merchandise items, sample requests, quotes, and vendor compliance. Review and investigate customer chargebacks, reporting findings to the Sales Manager. Develop Customer Presentations: Assist in creating product planograms, customized product programs, quotes and presentations for internal and customer meetings. Sales Reporting & Analysis: Prepare sales and product performance reports using internal systems and customer POS data; support other administrative tasks as needed. Technical Skills: Proficient in Excel, PowerPoint, and reporting tools; SAP knowledge is a plus. Strong analytical, problem-solving, and attention-to-detail skills. Teamwork & Work Ethic: Resolve customer issues independently, meet strict deadlines, and work collaboratively in a fast-paced environment. Strong organizational, communication, and interpersonal skills with a positive, adaptable attitude. Education: University/college degree in Business Administration or equivalent. Experience: 3+ years in sales coordination, administration, or similar roles with major CPG or online retailers (e.g., Walmart, Home Depot, Rona), with an interest in design, trends, and housewares. Hiring Process Vacancy Status: Existing Position Use of Al: Umbra may use artificial intelligence (Al) tools to assist in screening, assessing, or selecting candidates for this role. These tools are designed to support - but not replace - human decision-making. All hiring decisions will be reviewing by our recruitment team to ensure fairness, accuracy, and compliance with employment laws. All candidates will be notified of the hiring decision within 45 days of their final interview. Why Join Us Umbra is a place where innovative minds thrive on its fast pace and make things happen. We value our unique workspace, our global mindset and our distinct design-centric culture, We offer flexible working arrangements, continuous learning opportunities, recognition galore, an on-site gourmet café, and more. Overall, a great place to work and build a career.