Sales Support Admin

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Sales Support Admin to join our Sales Operations team in Coburg.

What you'll do:

• Collect, analyse, and interpret sales data to identify trends, performance gaps, and areas for improvement.
• Produce regular sales reports and forecasting insights to support planning, target setting, and decision-making across the Sales organisation.
• Utilise systems such as ConnectWise, QuickBooks, and Fathom to understand sales and financial outcomes, and identify opportunities to enhance value delivery.
• Review historical sales data to highlight customer opportunities and inform proactive outreach strategies.
• Maintain and improve data cleanliness standards within CRM and ITSM systems.
• Monitor performance metrics to evaluate sales effectiveness, gross margin delivery, and progress against strategic goals.
• Provide quoting and activity support to the Inside Sales team during peak periods and leave coverage.
• Assist with maintaining up-to-date process documentation and identifying opportunities for continuous improvement.
• Support operational projects and ad-hoc initiatives across the Sales Operations team.
• Respond to customer enquiries via phone and email, managing the CT Sales Line and inbox to ensure timely, professional communication.

What you'll bring:

• Experience in sales support, sales operations, or administrative roles (preferred).
• Strong analytical skills with the ability to interpret data, identify trends, and develop insights.
• Experience using CRM or ERP tools (e.g., ConnectWise, QuickBooks, Fathom) is advantageous.
• Strong attention to detail with a focus on data accuracy and process consistency.
• Excellent communication skills, both written and verbal.
• Ability to manage competing priorities and support multiple stakeholders.
• Proficient in Microsoft Office Suite, particularly Excel.
• Proactive, resourceful, and comfortable working in a fast-paced environment.
• Strong organisational skills with a commitment to continuous improvement.
• Customer-focused mindset with the ability to build strong working relationships.

Collaborative team player with a willingness to support broader team goals.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

• Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.