Senior Customer Success Manager

Beyond powers the business of short-term rentals with a best-in-class Revenue Management System used by thousands of property managers and owners around the world. We’re profitable, growing fast, and building with the latest technologies—including AI—to help our customers unlock more revenue with less effort. Behind our product is a global team of 180+ Beyonders who bring curiosity, craft, and care to everything we do. We believe people are the most important part of any business, starting with ours. It's with that in mind that we are looking to add a Senior Customer Success Manager to our growing team. Reporting to the Senior Manager of Customer Success, you will have the opportunity to be our customer's advocate to our product organization while driving product adoption and satisfaction. Retaining customers ensures Beyond Pricing can maintain its foothold as the market leader in the industry and execute on our aggressive growth plans. Before reading further... Beyond is passionate about diversity and cultivating our team’s potential. If you’re hungry for a good opportunity, but don't meet every point in this job description, please apply anyway!

As our Senior Customer Success Manager you'll be responsible for:

Driving customer adoption, retention, and satisfaction for assigned book of accounts Securing annual subscription renewals Uncovering expansion opportunities and owning the upselling process Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met. Training clients on the basics of revenue management and how to effectively use our tool to increase revenue. Analyzing customer performance data and making recommendations to ensure revenue growth Proactive relationship management with accounts to maintain overall customer health Monitoring and reporting on the health and risk of assigned accounts Maintaining a deep understanding of Beyond's suite of products Managing approximately 40-50 accounts at a time Working with cross-functional teams to drive better collaboration and customer experience Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be successful in this role will be:

Customer empathetic - you'll find fulfillment in helping customers reach their goals People driven - you enjoy working with clients and want to provide an excellent customer experience Analytical - you’re comfortable with data and leveraging it to make strategic decisions A team player - you pride yourself on going above and beyond for teammates and customer

Now that we’ve told you what the job looks like, here are the qualifications we're looking for in a candidate:

3+ years of relevant experience at a SaaS company Located in the PST or MST time zone Experience in the short-term rental, revenue management, pricing, and/or hotel industry Solid understanding of Customer Success best practices Creative and analytical thinker with strong problem-solving skills Exceptional verbal and written communication skills with the ability to communicate effectively at all levels Highly motivated, driven self-starter

Company Values:

We are serious about our core values: We Care, We Are On the Same Team, We Inspire Trust, We Go Beyond, We Ship It, We're Curious. If those resonate with you, and you're ready to work with a team that lives and breathes those values, we want to hear from you.

Benefits:

• Beyond offers a wide variety of benefits like: stock options, unlimited PTO, private health insurance and more! You can learn more about our benefits by visiting our careers site!

We Care about Diversity, Equity and Inclusion:

Beyond is committed to building a workplace that attracts humans of all genders, ethnicities, backgrounds, statuses and lifestyles. At our core, we care about our people and encourage every employee, partner and applicant to share their whole self with us. We are respectful of and empathetic towards different viewpoints, and believe that our ability to help short term rental managers succeed relies on us building a dynamic and diverse team. Whoever you are, you can Belong @ Beyond.

AI Policy:

At Beyond, We Inspire Trust. In each other, in our process, and in the people we bring onto the team. As part of that commitment, we’re implementing clear guidelines around the use of AI in our recruitment processes. Please review the full policy here. Any communication regarding job openings, interviews and/or offers will come from our @beyondpricing.com email domain Please review our GDPR Statement here.