Senior Director, Professional Services

Company Overview:

At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you. We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible. At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Job Brief:

The Senior Director of Professional Services is the strategic leader responsible for scaling Wayvia’s professional services organization into a high-performing engine. The Senior Director of Professional Services is a strategic business leader responsible for scaling the services organization to drive profitable growth, accelerated customer value, and operational efficiency. This role leads three major delivery functions: (1) technical services supporting Customer Support and escalated ticket resolution, (2) Sales Engineering / Pre-Sales technical support and demos, and (3) revenue-generating managed and professional services.

Responsibilities:

• Build and scale a professional services organization that combines technical services, sales engineering support, and managed/professional service delivery.
• Develop a modern services model that increases efficiency, accelerates customer outcomes, and reduces manual operational workload.
• Transform services into a profit-center function by designing repeatable, packaged, and value-driven offerings.
• Create and evolve service methodologies, delivery frameworks, and best practices across professional services.
• Drive operational maturity in forecasting, resourcing, utilization management, project governance, and tool adoption.
• Serve as a connective leader between Product, Engineering, CX, Support, Sales, and Operations to remove friction and accelerate customer value.
• Provide structured feedback loops that inform roadmap decisions, product enhancements, and process improvements.

Qualifications 8+ years leading technical and non-technical teams in a customer-facing environment 3+ years leading Professional Services at a SaaS company Proven success implementing scalable delivery methodologies and operational frameworks Demonstrated ability to transform services into efficient, standardized, measurable delivery programs Strong consulting background with matrixed cross-functional leadership Excellent communication skills and executive presence Highly organized, self-driven, and comfortable navigating ambiguity

Benefits:

Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

Flexible work-from-home arrangements 401K Match Flexible vacation Medical/Dental/Vision 16 weeks of paid parental leave (US) Technical stipend Professional development programs Wellness programs

Location:

• This is a remote position open to candidates based in the United States.

Compensation:

The salary for this role is $150,000-200,000 with variable compensation as part of the compensation structure. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law. Wayvia is an equal opportunity employer that is committed to inclusion and diversity.