Senior Loan Processor

Why Work for Quontic? Quontic Bank is a CDFI federally chartered digital community bank. We have a customer-centric culture built around helping our customers and giving back to local communities. We're making homeownership simpler, faster, and most importantly, more accessible for all communities across the United States. Who We are Quontic is the adaptive digital bank that empowers its customers financially while embracing their diverse circumstances. Quontic's mission to break the system for financial empowerment stands in the face of big banks and proves there is a better and more equitable way to put the customer first. We focus on truly understanding and serving the underdogs, entrepreneurs, gig-economy workers, immigrants, and more with a curated banking experience as opposed to a one-size-fits-all banking approach. What We Live By Whatever your role, we are bound by a spirit of collective commitment and excellence in all aspects of our work. As an employee of Quontic, the importance of your contributions cannot be overstated. You are an important part of our team!

Your Primary Responsibilities Include:

• The primary function of the Senior Loan Processor is to ensure the efficient and accurate processing of retail mortgage loans. Serve as a point of escalation for junior processors on the team.

Job Responsibilities:

• Provide exceptional customer service to borrowers, loan officers, and other stakeholders throughout the loan process, addressing concerns and inquiries promptly.

Collaborate closely with loan officers, underwriters, and other team members to facilitate the smooth and timely execution of mortgage transactions, while maintaining a strong focus on customer satisfaction and compliance with regulatory guidelines. Review and analyze loan applications for retail mortgage loans, including conforming and non-conforming loans; ensure all required documentation is accurate, complete, and complies with internal policies and regulatory guidelines.

• Verify the accuracy and completeness of applicant information, such as income, employment, credit history, and assets, to assess the borrower's creditworthiness and ability to repay the loan.
• Collect and organize all necessary documentation, including pay stubs, tax returns, bank statements, and other financial records, from applicants and third-party sources.
• Maintain regular communication with loan officers, borrowers, and third-party vendors to provide updates on loan status, address inquiries, and obtain missing information.
• Ensure all loan files are properly documented, organized, and tracked in the loan origination system, adhering to bank policies and compliance standards.
• Prepare and submit completed loan packages to underwriting for approval, including reviewing conditions and addressing any outstanding issues promptly.
• Adhere to all federal, state, and local regulations governing mortgage lending, as well as internal policies and procedures, to ensure full compliance at all stages of the loan process.
• Perform thorough reviews of loan files to identify and resolve potential issues or discrepancies, ensuring accuracy and completeness.

Identify opportunities for process optimization and efficiency gains, contributing to the continuous improvement of loan processing procedures. Support and mentor junior loan processors, offering guidance and expertise to foster their professional development. Perform special projects, and additional duties and responsibilities as required.

Education and Experience Requirements:

• Bachelor's degree (or equivalent; OR associate degree and two (2) years of experience in functional area; OR high school diploma (or equivalent) plus four (4) years of experience in functional area.
• Additional three (3) years+ of progressive experience in functional area.

Additional Job Requirements:

• Proven skills and experience with mortgage processing functions.
• Proven experience with Microsoft Office 365 and the following technology: loan origination systems (LOS; Encompass preferred).
• Demonstrated knowledge of compliance regulations governing mortgage lending and loan processing.
• Willingness to pursue continuing education, certifications, etc. as applicable to advancing in the organization.
• Analytical and problem-solving skills.
• Interpersonal and communication skills with the ability to speak confidently.
• An ability to thrive in a fast-paced environment where priorities change daily, and where employees wear many hats.
• Detail-oriented with the ability to think "outside the box" and prioritize tasks and decisions in a timely manner.
• Self-directed, yet effective working as part of a collaborative team.
• Responsive and customer-focused with a demonstrated use of professional judgment.

The above is merely a description. Responsibilities and duties are not limited to the above. Quontic reserves the right to change job descriptions at any time. This role's annual base salary range is $79,000 - $101,000.

In addition to a fulfilling career, we offer competitive compensation and a comprehensive benefits package that can fuel your financial milestones & keep you well. Full time employees are eligible for:

Health, Dental, Vision, & Life Insurance Financial Wellness Planning & Coaching Counseling Support Services & Resources Paid Parental Leave Pet Insurance 401K Match Employee Bank Accounts with Quontic Generous Paid Time Off