Senior Manager, Product Specialist (APJ)

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Manager, Product Specialist (APJ) About the job This position is needed to lead a team of highly-skilled Product Specialists in the APJ region. Your team will partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. This team will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help develop the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with Product, R&D, and Marketing on new customer trends, customer requests, and help influence product positioning, strategy, and roadmap. Responsibilities

In this role, you’ll:

• Recruit, hire, onboard, and manage a diverse team of Product Specialists, supporting employee development and top performance.
• Coach team members on value-selling strategies and complex solution design to achieve the technical win.
• Partner with Sales leadership to set our strategy for finding, closing and supporting complex multi-product opportunities.
• Partner with Generalist SE leadership to close complex deals and build out programs that facilitate scaling of multi-product solutions.
• Participate in GTM interlock and PDLC to inform Product and R&D on recent patterns and technology shifts with our clients and prospects.
• Provide proactive thought leadership and feedback to improve our GTM motion.

Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• Demonstrated ability to lead, mentor, and coach experienced, high performing teams of technical sellers.

6+ years of progressive presales experience. 3+ years of people management and/or leadership experience.

• Strong working knowledge of at least one Product Specialist operating area.
• Empathetic and people-focused; able to adapt to varying styles and foster great results.
• Strong track record of excellent verbal and written communication skills.
• Track record of operational rigor and experience with building new programs from scratch.
• Confidence influencing and engaging with a highly skilled and experienced audiences including C-level executives.

Desired:

• Experience working in an overlay or specialist presales capacity.
• Experience collaborating with product on strategy, positioning, and roadmap.
• Experience in more than one product specialist operating area.

Location

• This role will be remote, and based in Australia.

Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 20% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

• Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.