senior QA Engineer

Who are Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge? The Role As an QA Engineer you'll play a crucial role in ensuring the quality, reliability, and performance of our products, impacting the lives of clinicians and patients alike. If you're a passionate problem-solver with a strong background in both manual and automation testing, a keen eye for detail, and a desire to make a real difference in healthcare, we want to hear from you!

What you’ll do:

• Work with PM and Engineers to fill the gap in product requirements, and prepare sufficient test scenarios covering edge cases before passing to engineers. Your QA mindset really matters!
• Start with manual testing for a new feature and implement the automation for that feature if possible.
• Build and maintain our E2E testing frameworks: Design, develop, and execute automated tests using JS, focusing on Web, mobile, and performance testing.
• Be a champion for quality: Own the testing process, from writing and executing test cases to contributing to customer-facing documentation and bug reporting.
• Dive deep into user experience: Develop automated tests for end-to-end user flows and processes for our clinical AI products, ensuring a seamless and intuitive experience.
• Master various testing methodologies: Utilize a variety of testing approaches (functional, regression, performance, etc.) to identify and address potential issues.
• Ensure seamless integrations: Develop and execute automated tests for systems integration across our web applications, mobile platforms, and portals.
• Translate requirements into action: Analyze functional requirements and API specifications to develop comprehensive and effective automated test suites.
• Become a performance testing guru: Design and execute performance tests to identify bottlenecks and ensure optimal application responsiveness.
• Think strategically about risk: Recognize potential product risks and design targeted testing strategies to mitigate them.

Communicate effectively: Report testing outcomes clearly and concisely to your manager and stakeholders. Leverage the right tools: Utilize test management, CI/CD, and issue tracking tools to streamline the testing process.

What we will look for:

3-5 years of experience as an SDET, demonstrating a strong understanding of software testing principles, such as Behaviour Driven Testing (BDD).

• Proficiency in designing, developing, and maintaining automated test suites and frameworks for E2E (e.g., using tools like Playwright, Cypress, Cucumber, Appium, or similar).
• Experience in Mobile testing (e.g., Appium) is a bonus: You are proficient in mobile testing frameworks and tools.
• Performance testing experience is a bonus: You have designed and executed performance tests.
• Hands-on experience with systems integration testing for web applications, mobile platforms, and portals.
• Proven ability to analyze functional requirements and API specifications to create effective automated test suites.
• A knack for troubleshooting and identifying specific failure conditions.
• Intermediate-level skills in SQL Server databases, allowing you to effectively query and analyze data.
• The ability to proactively identify potential product risks and develop targeted testing strategies.
• Excellent communication skills, enabling you to clearly report testing outcomes to stakeholders.

A passion for quality and a relentless drive to improve our products. You're an investigative mind with strong analytical and problem-solving skills.

What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering. Why you will flourish with us 🚀? Flexible hybrid working environment, with 3 days in the office. Additional paid day off for your birthday and wellness days Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc. A generous personal development budget of $500 per annum Learn from some of the best engineers and creatives, joining a diverse team Become an owner, with shares (equity) in the company, if Heidi wins, we all win The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups If you have an impact quickly, the opportunity to fast track your startup career! Help us reimagine primary care and change the face of healthcare in Australia and then around the world.