Senior Service Account Manager

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The Sr. Service Account Manager is the dedicated, strategic advocate for our largest and most critical customers, ensuring they maximize the value and success of their Pure investment. You will own the end-to-end service delivery relationship, acting as the trusted advisor who personalizes and orchestrates the entire customer journey. This role bridges customer priorities with internal teams—including Sales, Support, and Executive Leadership—to proactively drive system health, resolve complex issues, and accelerate business outcomes. WHAT YOU'LL DO Lead the overall service delivery relationship for major accounts, acting as the primary point of accountability for inventory management, support engagements, and successful product adoption. Serve as the customer's executive-level advocate, efficiently communicating service updates, managing critical support escalations, and directing communication between customers and internal teams (Engineering, Product, Sales, and Leadership). Conduct regular operational and strategic business reviews, leveraging deep analysis of the customer's IT environment, roadmap, and initiatives to proactively mitigate risks and accelerate their key business priorities. Craft and deliver strategic customer experience plans that drive higher customer satisfaction, strengthen brand loyalty, and increase the overall contract value of the Pure partnership. Collaborate cross-functionally to identify new opportunities and business solutions, ensuring seamless coordination of Pure implementations and contributing to sales and service growth planning. WHAT YOU BRING Exceptional expertise in complex service delivery, customer success, or professional services, particularly within enterprise or strategic accounts. Proven ability to establish and maintain trusted advisor relationships with technical and executive stakeholders, driving alignment and consensus in high-stakes situations. Mastery of executive-level verbal and written communication, including the ability to articulate technical issues, present root cause analyses, and clearly quantify business impact to diverse audiences. Demonstrated proficiency in managing multiple simultaneous projects and critical issues with superb organization, project management discipline, and effective time management. In-depth knowledge of the storage, cloud, or adjacent IT infrastructure industry, allowing for effective consultation on deployments, capacity planning, and IT road mapping. #LI-REMOTE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.

The annual base salary range is:

$94,000—$202,000 USD

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.

Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!

• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

• Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.