Senior Software Engineer - Maintenance & Support (Remote - Canada)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Software Engineer – Maintenance & Support in Canada. This role focuses on maintaining, supporting, and improving critical software systems that power core business operations. You will be a key technical contributor, collaborating closely with client support, product, and development teams to resolve complex issues efficiently while ensuring system stability and performance. The position emphasizes ownership and accountability, empowering you to identify and implement improvements across maintenance workflows, internal tooling, and developer experience. You will explore AI-powered solutions to enhance triage, diagnostics, and automation, helping the team deliver high-quality results at scale. Mentorship, process improvement, and proactive problem-solving are central to success in this dynamic environment. This role is ideal for engineers who thrive in collaborative, agile teams and enjoy making a direct impact on both customers and internal operations.

Accountabilities:

• Own the technical resolution of complex escalated support issues and coordinate with feature teams for broader changes.
• Collaborate with client support to triage, diagnose, and resolve software issues efficiently.
• Promote a “you build it, you own it” approach across the maintenance lifecycle.
• Explore and prototype AI-driven enhancements to support processes, including automated log analysis and self-healing mechanisms.
• Improve internal developer tools and processes to enhance developer experience (DevEx), including CI/CD pipelines, monitoring dashboards, and development environments.
• Identify opportunities for automation and continuous improvement across the codebase.
• Enforce coding standards, perform code reviews, and mentor team members to maintain high-quality practices.
• Document technical decisions and system behavior to support team alignment and maintainability.

5+ years of professional experience in software development with distributed applications.

• Strong expertise in modern PHP frameworks, such as Symfony or Yii.

Solid understanding of front-end frameworks (Vue.js) and MySQL. Proven experience maintaining and scaling production systems. Strong debugging, performance optimization, and security assessment skills. Experience with AWS services, including SQS, Lambda, CloudWatch, ECS, and CDK. Familiarity with test coverage improvement (Unit, Integration, Functional tests). Skilled in enhancing developer tooling, CI/CD pipelines, and observability practices. Experience working in Agile environments and leading technical discussions. Excellent communication skills, with the ability to bridge technical and non-technical teams. Strong ownership mindset, pragmatic problem-solving, and commitment to knowledge sharing. Competitive salary and performance-based incentives. Flexible, fully remote work environment. Comprehensive healthcare coverage. Opportunities for professional development and skill growth. Collaborative, inclusive, and dynamic work culture. Chance to influence system reliability, automation, and internal processes significantly.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1