Senior Systems Analyst : Gainsight

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Recorded Future is seeking an experienced Senior Systems Analyst : Gainsight to join our team. In this role you will act as the strategic architect and hands-on implementer for Gainsight within our Customer Success organization. You’ll design scalable, customer-centric workflows, align Gainsight with Salesforce, integrate project tools like JIRA, and leverage AI technologies to enhance outcomes—while operating within a structured release process.

What You’ll Do:

Design future-state workflows aligned with customer engagement and Gainsight capabilities Serve as solution architect and implementer: end-to-end Gainsight workflows, dashboards, and reporting Collaborate with stakeholders through requirements gathering, solution design, beta testing, documentation, and rollout Integrate Gainsight solutions with Salesforce.com, ensuring seamless data flow, account/opportunity alignment, and workflow consistency Connect Gainsight with project management tools (e.g., JIRA) and other systems Stay current on Gainsight’s latest features and incorporate them into solutions Embed AI capabilities (ChatGPT, Google Gemini, or similar) into Gainsight workflows to augment Customer Success strategies Document technical solutions, configurations, and user requirements clearly and comprehensively

What You’ll Bring:

4+ years in a Customer Success Operations/Gainsight Admin role Level 3 Gainsight certification Proven ability to write high-quality solution design documents, requirement specs, and technical documentation Proven ability to manage your work to a project schedule - mapping out milestones, dependencies, and communicating timelines on an ongoing basis Strong orientation toward solutions, with structured process adherence (requirements → stakeholder engagement → design → testing → documentation) Extensive Gainsight workflow, dashboard, and reporting experience Familiarity integrating Gainsight with Salesforce.com and project tools like JIRA Experience delivering within a defined release process and managing change control Experience with pooled and/or digital CSM models

• Excellent communication, collaborative, and stakeholder management skills.
• Preferred Qualifications
• Expertise in relational database integration and SaaS data transformation (e.g., complex queries, ETL)
• Prior experience with Gainsight implementation or expansion, with a focus on maximizing adoption, scalability, and reducing technical debt
• Strong strategic advisory skills: ability to lead design workshops, best-practice sessions, and articulate customer success strategies.
• Familiarity with cross-functional collaboration across teams (e.g., Sales, Engineering, Product)
• Experience with AI-powered workflows, especially using ChatGPT and/or Google Gemini within customer success or tech stack
• Agile mindset and adaptability in evolving environments, with strong attention to detail and documentation

The base salary range for this full-time position is $109,500-$164,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process. #LI-Remote

• Why should you join Recorded Future?

Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers. Want more info?

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We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.

If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.

Notice to Agency and Search Firm Representatives:

Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.

Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.