Senior UX Researcher

Fabric by Gerber Life, the one-stop shop for parents to secure their family's financial futures, is looking for a Senior UX Researcher. Acquired by Western & Southern in 2022, we have the backing of a 130+ year-old company, balanced with the culture and velocity of a startup. This role will report to the VP of Design and Brand. We’re looking for a Senior UX Researcher who’s eager to shape how our company learns from its customers and uses those insights to guide strategy. Our research function is young and ready to grow—we need someone who can help take it to the next level. Your work will uncover what truly matters to our users, turning those insights into direction for product, design, and business teams while helping us deliver better experiences and stronger results. This role is 100% remote. Role & responsibilities Lead end-to-end research initiatives, from scoping to delivery, using both qualitative and quantitative methods. Define and lead research programs that help craft a clear user narrative at different decision states, to drive product initiatives and prioritization. Inform roadmap prioritization and validate high-cost initiatives before engineering investment. Elevate organizational research maturity by embedding research into the product roadmap and establishing repeatable research frameworks and knowledge repositories.

What you bring:

5+ years of experience in UX research or related fields, with a proven record of delivering insights that drive product strategy.

• A self-starter mindset with strong analytical and critical-thinking skills; you can break complex problems into focused, actionable research questions.
• Experience as a key member of a design/product team participating in the development lifecycle of successfully launched products.

Excellent communication and collaboration skills; you can clearly articulate your research and recommendations to stakeholders, and influence multi-disciplinary teams and partners across the organization.

• Demonstrated ability to thrive in a fast-paced, agile environment and adapt to evolving priorities.
• Experience managing multiple projects and prioritizing work that has the greatest business and user impact.