Service Expert - EMEA

Description

About Lumenis:

Lumenis is a global leader in the field of minimally invasive clinical solutions for the Ophthalmology and Aesthetic markets, and is a world-renowned expert in developing and commercializing innovative energy-based technologies, including Laser, Intense Pulsed Light (IPL), and Radio-Frequency (RF).

Key Responsibilities:

· Provide technical support to distributors, including installation, troubleshooting and maintenance of medical laser systems. · Operate in a hybrid role: remote support plus 1-3 field visits per quarter across EMEA region. · Ensure prompt and professional resolution of customer issues to maintain high satisfaction, while collaborating with service and sales teams to implement service strategies and grow the business. · Handle customer calls and escalations with urgency. · Ensure distributors meet Lumenis service standards and SLA's. · Lead product training sessions and act as EMEA’s main trainer. · Identify efficiency improvements for distributors. · Maintain strong communication with managers and sales colleagues. · Escalate risks to customer satisfaction or contract fulfillment. · Manage tools, test equipment and parts according to company policy.

Requirements ·Degree in Electronics or Mechanical, Engineering/practical engineering. · Previous experience with laser products, Ophthalmic or Aesthetics will be beneficial. . Very good planning, time management and organization skills. · Fluent in English is a must. German level B2. · Good oral and written communication skills. · Attendance of training courses and technical seminars in Europe will also be required.

Kindly note that only applications submitted in English will be considered.