Service Operations Manager

🚀 Join FleetFox as our next Service Operations Manager! We’re on a mission to make fleets run smarter. FleetFox is a tech-driven managed marketplace active in 13 cities across 6 EU countries, servicing car-sharing, delivery, and utility fleets. Powered by data and automation, we help clients cut fleet operations costs by 35–60% while ensuring seamless quality at scale. We’re looking for a Service Operations Manager to join our HQ Operations Team in Tallinn (or remote within Europe). You’ll report directly to the COO and own the full service execution journey – from training and infrastructure to equipment readiness, quality assurance, and process optimisation. You wake up every day with one goal: How can we offer better service in all of our markets. This is a field-first, hands-on role for someone who thrives on being close to the action — on-site, testing, fixing, implementing — and who can also turn those lessons into scalable systems across all markets. 🦊 YOUR MISSION Own and continuously improve the execution of all FleetFox services across Europe, ensuring that every vehicle we touch meets our customers’ expectations. 💪 WHAT YOU’LL DO Own service implementation: Ensure every market has the full service process live and compliant. Guarantee readiness: Make sure each market has the right equipment, infrastructure, and service stations to perform efficiently. Train and upskill teams: Provide the knowledge, tools, and playbooks people need to deliver great service — based on your own hands-on field experience. Monitor performance: Track operational KPIs, identify root causes of underperformance, and drive data-based corrective actions. Be on the ground: Travel to markets whenever needed (including expansions) to validate processes, audit quality, and help fix service bottlenecks. Lead process improvements: Design and optimize workflows for all FleetFox services — washing, relocation, fueling, logistics, and inspections.

Drive KPI ownership: Manage and improve key metrics such as:

Service SLA Score (Quality + Efficiency + Fraud prevention) Average Service Time vs Nominal (Variance %) City readiness score (training, equipment, infra, SOP compliance) Service Gross Profit 🧠 WHO YOU ARE Field-hardcore operator: Decisive, action-oriented, and allergic to excuses. You spot root causes fast, fix them on site, hold teams to standard, and aren’t afraid to be direct when performance slips.

• Gets it done: Turns data into same-day actions, escalates early, sets clear ownership, and drives closure — no loose ends.

Technically curious: Essentially you are a bit of a petrol head — you’re passionate about cars and comfortable around tools, service equipment and technical side of services. You love to get your hands dirty if it helps the team win.

• Have 2–4 years’ experience in mobility, logistics, or fleet-related operations.
• Strong process-improvement and analytical skills

Fluent in English - both spoken and written Bonus: Experience with equipment management, infrastructure rollout, or technical service environments (car care, chemicals, logistics, etc.). 🌍 WHY JOIN FLEETFOX Impactful role: Direct influence over how FleetFox services are delivered across Europe. Fast growth: Join at a key growth stage and lead initiatives that shape how we operate. Innovative culture: Work alongside a forward-thinking team blending tech, data, and real-world operations. Flexibility: Our team focuses on performance, not hours - work from Tallinn HQ or remotely within Europe. Ownership: Competitive salary + stock option plan. ✈️ Travel: Occasional to Baltics, Germany, Belgium, Czech Republic 🕒 Working Hours: Mon–Fri, 09:00–17:00 📄 Employment Type: Full-time 🕒 Start date: ASAP If you’re the kind of operator who believes the best processes are built on the ground, not in slides — this is your role. Apply now and help us drive the future of fleet operations! 🧡🚗🔥