ServiceNow Architect

Position Title: ServiceNow Architect Job Group: Professional & Scientific Required Minimum Qualifications: Bachelor’s degree and 5 years of related experience Preferred Qualifications: Bachelor's degree - management information systems or computer science Previous ServiceNow experience Experience mentoring developers Certification - ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) in one or more modules, Certified Application Developer (CAD), Certified Technical Architect (CTA) Job Description: Summary The ServiceNow Architect is a senior level position that requires an advanced understanding of the ServiceNow platform and how to best architect and utilize the capabilities to optimize processes and procedures for use at Iowa State University. The ServiceNow Architect is responsible for the strategic design, governance, and continuous improvement of the ServiceNow platform to ensure it effectively supports enterprise service delivery at Iowa State University. This role serves as the technical and architectural authority for ServiceNow, aligning platform capabilities with institutional goals, IT governance standards, and best practices for scalability, performance, and security. The architect provides leadership across ServiceNow initiatives, guiding solution design, integrations, data architecture, and development standards. They collaborate with stakeholders across campus to translate business needs into sustainable technical solutions and ensure the platform evolves in alignment with the university’s enterprise architecture roadmap. The position also leads governance and innovation efforts — defining architectural standards, mentoring technical staff, and evaluating new ServiceNow features to drive modernization and automation. The ServiceNow Architect partners closely with enterprise architecture, information security, and IT service management (ITSM) teams to deliver a cohesive, secure, and value-driven ServiceNow ecosystem that advances digital transformation at the university. This a remote position that requires a candidate to live in the state of Iowa on or before their first day of employment. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Level Guidelines • Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals • Applies senior-level professional knowledge and expertise to work requiring greater latitude • Solves moderately complex problems and regularly exercises judgment to determine appropriate action • Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices • Responds to complicated inquiries, provides training, and provides direction to lower-level staff • May provide supervision for one to two other staff (i.e., leads a small work team) • May lead projects for which well-defined practices and procedures may not exist • Provides guidance to students Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS811 Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. Original Posting Date: November 26, 2025 Posting Close Date: December 2, 2025 Job Requisition Number: R18090 By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.