SNOW SOLUTION ARCHITECT

ServiceNow Pre-Sales Solution Architect- Geo 539990 Role Description The ServiceNow Pre-Sales Solution Architect is responsible for shaping, positioning, and designing enterprise-grade ServiceNow solutions in collaboration with customers, account teams, and delivery teams. This role bridges application knowledge with business acumen, translating customer requirements into high-value solutions that showcase the full potential of the ServiceNow platform. The position plays a key role in driving new business, enabling successful sales cycles, and ensuring proposed solutions are both technically sound and commercially viable.

Key Responsibilities:

Pre-Sales Engagement and Solution Design

Work closely with sales to attend second, and/or subsequent, client meetings and support business focused discussions, bringing industry solution knowledge to bear. Single-Thread SN only

Partner with specialist sales, CEPs, and customer stakeholders to understand business challenges, IT landscape, and transformation goals. Design and document end-to-end ServiceNow solutions that align with customer needs, industry best practices, and platform capabilities.

Multi-Thread

Become an active part of the bid pursuit team. Partner with sales, Solution Director(s), other SAs, CEPs, and customer stakeholders to understand business challenges, IT landscape, and transformation goals. Design and document ServiceNow solutions that dovetail and support the overall solution but that also align with customer needs, industry best practices, and platform capabilities.

Lead discovery workshops to gather business requirements, pain points, and desired outcomes. Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security etc. Advise the client (and the bid team should this be a Multi-Thread solution) on the impact of new technologies on their existing technical and information system environment. Develop detailed solution blueprints, architectural diagrams, and platform roadmaps. Recommend appropriate ServiceNow products and modules (ITSM, ITOM, IRM/GRC, CSM, TPSM, HRSD, App Engine, Now Assist, etc.). May require some travel to support Atos conferences and customer workshops. Develop "blueprint" technical solutions in both pre-sales, and where appropriate, post sales initiatives

Demonstrations and Proofs of Concept

Build and deliver tailored ServiceNow demonstrations showcasing relevant use cases and value propositions. Configure demo instances and prototype workflows to illustrate proposed capabilities. Coordinate with ServiceNow to have their product development teams present platform functionality to the customer. Deliver product and prototype-based demonstrations.

Proposal and Bid Support

Collaborate with bid teams to produce high-quality RfP/RfI responses, proposals, and SoWs. Define scope, estimates, and implementation approaches for proposed solutions. Contribute to commercial discussions, ensuring solutions are cost-effective while delivering business value. Stay current on competitive analysis and understanding differentiators between the company and its competitors. Develop, Enhance, and Maintain Cost models (Project and Support)

Thought Leadership and Evangelism

Maintain knowledge of the ServiceNow platform, roadmap, and latest release features. Advise customers on platform governance, architecture standards, and operating models. Represent the company at industry events, webinars, and ServiceNow community forums.

Collaboration and Handover

Work closely with delivery technical architects and project managers to ensure a smooth handover of won bids into Delivery. Support the implementation team in early stages (usually Plan) to safeguard design integrity. Review post-implementation Close Down report and identify lessons learned to feed back to the Pre-Sales/Sales teams.

Technical Expertise

Strong understanding of ServiceNow architecture, capabilities, and integrations. Strong level of knowledge of multiple ServiceNow applications Strong understanding of one or more ServiceNow Industry solutions Familiarity with CSDM, CMDB best practices, and ITIL® processes. Experience specifying integrations between ServiceNow and third-party systems (e.g., monitoring tools, ERP, CRM, identity management).

Consulting and Sales Skills

Ability to translate business requirements into compelling technical solutions. Strong presentation and storytelling skills to articulate business value. Experience in creating persuasive solution documents, diagrams, and bid responses. Excellent communication and stakeholder engagement skills (C-level to technical teams). Strong analytical, problem-solving, and conceptual thinking abilities. Collaborative mindset with the ability to work in cross-functional teams. Able to deliver, or lead a team to deliver, a Strategic Road mapping engagement with a customer.

Product Development and Support

Identify opportunities for new products/offerings and communicate with the Global Portfolio team. Collaborate with Global R&D/Development teams, as required, to develop/maintain/enhance Products, providing business knowledge and solution design. Help develop sales and product collateral as bid support. Keep current on existing offerings and be able to present to potential customers explaining the business benefits and how it would fit into the client’s ServiceNow landscape.

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