Social Media Assistant

We are looking for a highly motivated and experienced Social Media & Community Manager to support our global marketing team. In this role, you will manage day-to-day social media engagement, community building, content scheduling, social listening, and performance analysis across multiple global channels. This is a fully remote contractor position ideal for candidates with strong English communication skills and experience working with international teams. Responsibilities Community Engagement Respond to comments, inquiries, and messages across social platforms in a professional, brand-aligned manner. Foster an active and positive relationship with our global audience. Social Listening Monitor brand conversations across platforms. Identify emerging trends, audience insights, and potential risk areas. Content Scheduling Plan, organize, and schedule content across various social media channels. Ensure consistent publishing that aligns with brand and marketing strategy. Content Collaboration Support content creation by participating in brainstorms, providing feedback, and working with designers/agencies to maintain brand alignment. Assist in producing engaging, relevant, and shareable content. Analytics & Reporting Track performance metrics such as engagement, reach, and audience growth. Prepare regular reports and insights to support continuous optimisation. Cross-Functional Collaboration Work closely with regional marketing teams (APAC, EMEA, North America). Ensure consistency in messaging, execution, and global/local activations. Trend Monitoring Stay updated on social media algorithms, new features, and emerging best practices. Recommend new ideas and formats to keep the brand's presence fresh and relevant. Community & Influencer Building Help identify and nurture relationships with influencers, creators, and brand advocates. Support our global Employee Advocacy program to amplify brand visibility. Requirements At least 2–3+ years managing social media channels for brands, agencies, or public personalities. Preferably worked with US clients, US brand accounts, or US-based companies Experience in community management, content scheduling, and analytics. Strong written and verbal communication skills in English. Demonstrated ability to maintain a consistent, personable brand voice. Ability and willingness to work Pacific Standard Time (PST) to align with US team operations. Strong organisational skills — able to manage multiple channels, requests, and deadlines simultaneously. Experience collaborating with global teams or working for US/European clients (preferred). Proactive problem-solver with strong attention to detail. Ability to work independently while staying connected to a distributed team. High cultural awareness and adaptability to communicate with diverse audiences. Familiarity with social media analytics and publishing tools (e.g., Sprout, Hootsuite, Buffer, Later, or similar).