Software Engineering Accelerator - Head of Student Success & Fulfillment

Help shape the student journey and scale fulfillment. Apply now! $4,500–$6,500 per month | Commission and Incentives | Full-time | Remote with EST overlap Hey, I’m Aman, and I run Software Engineering Accelerator - a coaching business that helps people land software engineering jobs and get the training they need to grow their careers. I also work in the YouTube space, helping creators improve their channels with smart strategies and strong visuals. At the heart of everything we do is a simple mission: make learning and career growth accessible, effective, and actually fun. We’re a small but growing team that cares a lot about supporting learners and creators. We value curiosity, creativity, and a willingness to experiment. If you enjoy working in a fast-paced, results-driven environment where your work directly impacts real people’s lives, you’ll feel right at home here. We’re looking for a Head of Student Success & Fulfillment - someone who’s experienced, structured, and excited to build systems that make learning smooth and impactful. You should be a strategic thinker who loves improving processes, supporting students, and creating predictable, high-quality program delivery.

In this role, you will:

📌 Lead and support the Student Success and Fulfillment team 📌 Oversee onboarding, engagement, and success tracking for clients and students 📌 Collaborate with content and education teams to improve learning materials and delivery 📌 Build and document fulfillment processes that scale with growth 📌 Manage tools like Notion, HubSpot, and Slack for efficient workflows 📌 Monitor satisfaction metrics and improve the overall client journey 📌 Partner with the founder to align fulfillment with company goals

• This is a full-time role with preferred overlap in EST hours.

Must-have requirements:

✅ 5+ years in client success, student success, or program management ✅ Proven experience improving fulfillment processes or educational delivery ✅ Strong communication and relationship-building skills ✅ Highly organized, detail-oriented, and proactive ✅ Experience managing remote or distributed teams ✅ Comfortable using modern tools (HubSpot, Notion, Slack, etc.) ✅ Passionate about helping clients achieve meaningful outcomes

Brownie points:

⭐ Background in education, coaching, or online learning ⭐ Experience in service-based or training organizations ⭐ Ability to design systems that improve engagement ⭐ Understanding of curriculum delivery or instructional design ⭐ Located in or able to overlap with EST hours

• The ideal candidate is someone with a builder mindset who enjoys creating structure from scratch. You stay calm under pressure, communicate clearly, think strategically, and lead with empathy.
• You take ownership, adapt quickly, and love delivering experiences that genuinely help people grow.
• What’s in it for you?

💰 $4,500–$6,500 total annual compensation (base + performance incentives)* 🕒 Full-time & fully remote 🌍 Remote-friendly setup 📈 High autonomy and direct impact on the client experience 🎯 Performance incentives tied to success, satisfaction & retention metrics 📚 Clear growth path toward Director of Client Success or VP of Fulfillment 🧘 Flexible paid time off (minimum 20 days including public holidays) *Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

• This is our typical hiring process - occasionally, it may include extra steps.
• For this role, JobRack is partnering with Software Engineering Accelerator to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you!

🔍 How to shine

• Read the role details carefully.
• Submit a thoughtful, high-quality application.
• Stay responsive - we’ll keep you updated at every stage.

✨ Important notes

• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience - any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).

❓ New to remote work?

• Check out our handy FAQ: jobrack.eu/jobseeker-faq