Software Support Engineer

Join Our Team as a Software Support Engineer (SSE) Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating with their data sources, and upgrading to the latest versions. You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points.

We're looking for someone who:

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved.
• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed.
• Has dual OS expertise: You're comfortable with both Linux and Windows, and familiar with cloud environments like AWS or Azure.
• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate.
• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause.
• Is patient and empathetic: You excel at supporting customers with care and understanding.
• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player.

Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet.

• United States based personnel only.
• You have a Bachelor's or Associate Degree in Computer Science, Information Technology, Information Systems, or a related field.

You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. You know how to balance work with life, and you're looking for a role that respects that. You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future. Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq Competitive salary plus equity incentives $110,000 USD base salary

Benefits:

12-week paid Seeq family leave Unlimited PTO Internet and mobile phone reimbursements Medical benefits Group term life insurance Short-term and long-term disability insurance pre-tax benefits Voluntary vision and dental (ortho) Vacation bonus program Employee Assistance Program Generous home office allowance The best co-workers (we've analyzed the data, so we know it's true.) Pet-friendly workspace (your dog will be so happy to have you home) You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas