Solution Consultant - CRM

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role Join ServiceNow's Solution Consulting team and help bring CRM and Industry Workflows to life. You'll partner with sales, product, and customers to transform experiences through automation, AI, and digital innovation — all while having fun figuring out how to make complex systems feel simple for your customers. This is a pre-sales role in the West and Central US Commercial segment, supporting a high volume of dynamic accounts. You'll thrive here if you get energized by jumping between customers, telling compelling stories, and showing multiple organizations the real value of innovation. What You'll Do Facilitate discovery and demo sessions that uncover customer challenges and show how CRM, Customer Service, Field Service, and Industry solutions can make a difference. Configure and customize demos — build engaging, hands-on experiences that showcase AI agents, automation, and workflows in ways that make customers say, "Wow, that's possible?" Partner with sales teams, translating technical capabilities into compelling stories that resonate with both business and technical audiences. Stay current on product releases and AI features so your demos are always fresh, exciting, and relevant to customer needs. Contribute to team success by sharing learnings, supporting marketing events, and helping build a culture of innovation — whether virtually or in person.

Your Superpowers:

• Technically curious and hands-on — you enjoy learning new product features, building demo environments, experimenting with AI agents, and figuring out creative solutions to demo challenges.
• Natural storyteller and communicator — you know how to make complex ideas click for different audiences, whether presenting in person or virtually.
• Eager to learn and grow — you're excited to expand your knowledge across CRM, Industry Workflows, and AI capabilities.
• Collaborative and resourceful — you work well with others, share ideas freely, and find creative paths forward when challenges arise.

Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 2+ years in pre-sales solution consulting or sales engineering, ideally with Enterprise Applications, CRM, or Customer Experience solutions.

• Preferred locations: San Francisco, CA or Seattle, WA
• Bonus points for experience in Financial Services or Healthcare — familiarity with industry-specific workflows, challenges, and compliance requirements.
• Willingness to travel as needed to support customer engagements and team events.

For positions in this location, we offer a base pay of $110,100 to $170,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.