Sr. Customer Success Implementation Manager

Allego is a modern learning and sales readiness platform that ensures that Sales teams have the skills and latest knowledge to make the most of every selling situation. For more information, visit https://www.allego.com

What You'll Do:

As an Implementation Manager on our Customer Success team, you will be at the forefront of our customer journey, playing a pivotal role in ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new customers. You are a seasoned project manager with a strong customer-centric mindset and the ability to navigate implementation projects with multiple workstreams and diverse stakeholder groups. Your expertise in SaaS implementations, coupled with your confident and prescriptive approach, will guide customers to a successful launch that positions them for long term adoption and success, and smooth transition to the post-implementation experience. Our most successful team members are driven by the unique opportunity to have a direct impact on the growth of the company. This is accomplished by not only consistently delivering positive customer experiences for new customers, but also by contributing to the ongoing refinement of our approach and best practices based on lessons learned and evolving customer needs. Allego is a collaborative, energizing, fast paced environment where we believe we are part of building a significant company that will transform the way that ideas are shared, and learning happens. We love our customers and have fun working together!

Responsibilities:

• Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success.
• Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks.
• Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego.

Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption. Be comfortable pushing back on customer requests that deviate from proven strategies.

• Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption.
• Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria.
• Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met.
• Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer.
• Ensure a smooth transition to the post-implementation CS team at the end of the implementation.
• Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health.

Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs.

Experience You'll Bring:

Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and relationship

• Strong project management skills, including the ability to develop and execute project plans to manage timelines and mitigate risks.
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers on best practices.
• Strong interpersonal skills and experience initiating and building positive relationships both internally, and with customers
• Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
• Technical aptitude and the ability to understand and consult on product feature configuration
• Highly detail oriented and quality driven, with a strong sense of ownership and accountability.
• Ability to thrive in an extremely fast paced and evolving environment while maintaining a positive attitude
• Bachelor’s degree or equivalent

Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus Project Management Professional certification preferred Previous Team Lead or Leadership experience in a Project Management function is preferred Allego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families. Full-time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego employees. Health Insurance Unlimited PTO 401K match Wellness programs Flexible schedule Sabbatical *This position is posted as hybrid, however remote candidates may be considered.*